GlassesUSA - Wrong prescription twice, about to take legal action.
This company is a scam, I purchased a top of the line set of glasses with pretty much all the bells and whistles you can get. I made the order and roughly 3 weeks later they shipped from Israel (so much for Glasses USA).
Finally, upon receiving the glasses the prescription was way off. I filed for a return and thought I would give them a second chance to redeem themselves. Nope, after waiting a full month and a few days the second pair were just as bad, huge distortions. At this point, I was done I need glasses 100% of the time I could not wait anymore.
I went to return them and they refused to give me a label! I got the glasses on the 7th I fought with them in emails all the way to the 24th to get a simple return label! They get the glasses and refuse to refund me based on the 14 day return policy AFTER THEY REFUSED TO GIVE ME A LABEL!!!!
I have since filed a chargeback and now they are disputing that! If PayPal doesn't push through the chargeback I will contact a small claims court and move forward.
Reason of review: Warranty issue.
Monetary Loss: $162.
Preferred solution: Full refund.
GlassesUSA Pros: Nice frames.
GlassesUSA Cons: Dishonesty, Completely inaccurate time estimates, Lack of transparency on policy, Quality, Outright lies to consumer.
Location: 954 Lexington Ave, New York, NY 10021, USA
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Comments
Please avoid publishing any personal information and promotional content
I am having the same issues.. they lie and put you off ..
thinking they will get away with it..
I am going to request a full refund and charge back. And will file legal actions with the state of New York for fraud and failure to protect customers who file so many bad reports on this company.