Not resolved

I received my glasses. They took a long time to arrive.

They were poorly made- the lenses in particular. I initiated a return immediately. They keep putting me off with offer after offer. They do not follow through on their claim for a no questions asked "easy" refund.

Now that they finally sent me a return label, they say they will not issue my refund for up to thirty days after they receive my glasses back. I followed all procedures promptly and correctly. They do everything they can to not honor their commitment.

They are frauds and their business practice and product are both subpar. They have wasted my time and money, and I still do not have my refund.

Product or Service Mentioned: Eyeglasses.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 public responses to the review from Jun 20, 2017.
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