I ordered a pair of Ray Ban prescription sunglasses. They emailed me the next day and said that my prescription would not fit into the sunglasses I chose and I need to call and chose another pair.
I called them and requested a order cancellation. It was obvious I was not speaking to someone in the US, it was an Indian sounding man with an Amercian name. The entire conversation was very fishy and was not your typical customer service phone call. Very long story short and me making numerous phone calls and even threatening legal action I finally got my refund for my canceled order.
It took an entire month which is absolutely unacceptable in my opinion. They charged me twice for my glasses as well, thankfully a day later I did get the refund on the 2nd charge. But an entire month for the initial charge. I would not recommend dealing with this company at all, EVER.
They are scam artists and should not even be allowed to do business. Look them up on the BBB!
Product or Service Mentioned: Glassesusa Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.