So i ordered glasses and contacts. Got my glasses in got my contacts in and the axis for my left eye was wrong. It has been over a month since i sent them back. I have called numerous times an been given the run around every time. I even talked to a manager named Rick...Read more
I ordered a pair of glasses in December that arrived in January. After 45 days, the paint was peeling and because there was nickel in the metal I developed a rash. I was told I didn't return them in time and only received a partial refund towards other glasses. After...Read more
They took $274.00 of my money. They made glasses where the frames where two large, when I sent them back they sent me correct frames but the lens were not right. They make you send things back because they aren't correct, then tell you two returns and you have to take...Read more
Glassesusa Shipping Service Review
Total ripoff. Took forever to ship. Never sent tracking numbers. Ship DHL to USPS. No insurance. Tracking says left in mailbox which was a lie. Never received. Now they say my problem. Someone should initiate class action lawsuit.
Glassesusa Customer Care Review
Awful customer service. Rude and refusal to speak with the customer as requested. Also the product doesn't even last a year and lenses are only covered 90 days. Will not go back! Trying zenni instead!
I have waited over 6 weeks now for a pair of reading glasses. They made them wrong the first time. I returned them because I love the frames. Now I have waited 3 weeks for them to correct their mistake and they won't even upgrade the shipping to express for my inconvenience. They have terrible customer service. I won't buy from them again.
Short Review on September 16, 2016
They are dishonest and have horrible accounting organization and even worse customer service. I made a purchase and provided proof of purchase and they still can't find my order. Avoid this deplorable company
For the third time now, GlassesUSA sent me the wrong shape and size lens. You'd think I'd know better than to order from them a third time, but I wanted to give them the benefit of a doubt. My bad! These are way too small and are nowhere near what I wanted. I...Read more
Total trash. I called multiple times to cancel my order and on the link they send to completed a return or cancellation it said my order had been successfully cancelled; however, for some reason I kept receiving update emails about my glasses being made and shipped....Read more
I didn't like
- Repeatedly ignore customer requests
- Staff is could care less and lies s
- Customer service
I bought a pair of glasses and thought I got a good deal ... One month later no glasses. Never made them .. so asked for refund via telephone ... No refund ... No Refund Bought through PayPal ... only reason I ever got my $$ in my opinion. What a pain in the Aspirin....Read more
I discovered after 30 days, which is the return policy period, that they did not put the prisms ( indicated in my prescription) in either of the two glasses I purchased. It's been about 6 weeks now that I have been trying to communicate with customer service to address...Read more
PEOPLE!!! DISPUTE YOUR CHARGES THROUGH YOUR CREDIT CARD COMPANIES TO GET 100% OF YOUR MONEY REFUNDED TO YOUR CARDS!!!!!! I can't believe the scam company GlassesUSA (which is based out of Israel and orders their glasses from China) is still in business, since obviously...Read more
I didn't like
- Refused to refund even though defective
- Customer service is rude and lies to get you off the phone
- Glassesusa is based out of israel not the usa
I'm used to dealing with Glasses.com - Good Service, Fast Delivery, stand behind their product. I decided to try GlassesUSA for a low cost pair of reading glasses. Should have read these reviews first. Seem very accurate. 2 weeks after first order I'm told it is out of...Read more
We attempted to order glasses for my son online. Although I uploaded his prescription, they called the doctor and used mine instead of his. Instead of the ten days they promised, it took almost three weeks to get the glasses Once the arrived, we immediately realized...Read more
I didn't like
- Completely inaccurate time estimates
- Lack of management support
- Lack of communication
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