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Bought glasses on line. Frames were defective. Returned frames and asked for replacement. They sent back the frames I returned. Called customer “care” and explained issue and I asked for money back. Customer care said they wouldn’t provide money back but would issue a...
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2.4
I didn't like
  • Very poor customer service
#1236417
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I paid for expedited DELIVERY of glasses that the web site said would take 3 - 5 days. I said I was going on a trip and they should have been delivered LAST Friday (4-6-2018) I ordered them on "Your Order #101119773 (placed on March 28, 2018 1:25:45 PM PDT)" So they...
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1.5
I didn't like
  • Lousy service
  • Misleading terms of service
  • Arrogan response and total disregard for customer service
#1230661
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I just received my prescription eyeglasses from GlassesUSA. The actual eyeglass prescription seems to be correct, but I got the wrong frame. I ordered the Clifford Olive frame, but believe I got the Clifford Black w/Leopard frame. I have read so many negative reviews...
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#1221064
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They sent the wrong pair of glasses and I sent them for a refund as requested by email - followed their script. I have proof they received glasses, etc. Have been led around by the nose for over a week and finally told today that they would not refund my money, they...
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Anonymous
Martine St John

After I threatened them with my attorney, they refunded my $185 in full within two days, after saying they would return it within 30 days. I refused their offer and gave them ...

h.kitchener
h.kitchener

If you paid via credit card, dispute the charge now while you still can.

#1210488
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I ordered a pair of single vision glasses on March 1st. The lens had standard coatings, that I've received from competitors numerous times in years past - after the order was placed they renamed it on their website to say '6BD processing', that's six business days! I...
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1.4
#1209124
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I ordered some prescription glasses from them. On their web site they say they have a 100% money back guarantee. When I finally received the glasses, they were the wrong prescription and the frames didn't fit my face. After some back and forth, I realized they did not...
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1.0
Product
I didn't like
  • Wrong prescription
#1199778
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The first pair of glasses I ordered were the wrong frames. I sent them back and wanted my money returned. They then called and said they would give me a heavy discount on the next pair. I gave them one more chance. It took 17 phone calls to get them to order the...
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1.0
Product
#1191341
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On January 9th 2018 I ordered glasses, I attached my prescription to the order and the company immediately took the monies from my account. The next day they sent an email stating that they needed my prescription, I resent it and they could not seem to match them with...
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1.0
I didn't like
  • This is just unacceptable
#1188143
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They REFUSED to return a WRONG Size Frame they sent to me! I've been 6 weeks back and forth with customer service and their RUDE Supervisor Joy Woods insisted not to take responsibility and return the wrong size frame. They are BIG SCAMMERS.... You WASTE your money...
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1.0
#1181030
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I ordered a pair of glasses, which was a fairly easy process to upload Rx, select desired frames and complete order. The glasses arrived on time, but were very disappointing. Much cheaper looking and flimsy compared to glasses I have ordered from legitimate opticians...
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2.6
Product
I liked
  • Ease of ordering
I didn't like
  • Product quality
  • Customer service
#1180255
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