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I received my first order of glasses like they said in about a week. They did the prescription wrong and I couldn't use my glasses. I sent them back right away so I could receive the correct prescription asp. I received an e-mail saying they received them and would...
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1.9
I liked
  • Prices
I didn't like
  • Service
  • Slow response time
#1268314
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GlassesUSA - Refuse to replace
I purchase sunglasses. After a few day use the lens fell out. I sent them a photo and requested they replace the defective glasses and I would return the defective ones. They refused. All the offered me was a credit of$31.30 towards the purchase of a new pair. I...
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2.6
I liked
  • Product
I didn't like
  • Ripped me off for the price of defective glasses
#1267574
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Don't do it! You get what you pay for. My glasses are just awful. They are like a magnet to dust and dirt and cannot be cleaned properly. The lenses are coated with some sort of wax and are all smeary, no good to me at all. Plus, the company owes me $50 due to an over...
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2.0
I liked
  • Website
#1263947
Reply to reviews
When I placed an order for purple lensed prescription sunglasses, I was told I would receive them in 5-7 business days. It took a whole month to receive them. I did not get the purple lenses I paid extra for, but plain black lenses. The frame is supposed to be MK which...
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1.0
#1263456
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PEOPLE!!! DISPUTE YOUR CHARGES THROUGH YOUR CREDIT CARD COMPANIES TO GET 100% OF YOUR MONEY REFUNDED TO YOUR CARDS!!!!!! I can't believe the scam company GlassesUSA (which is based out of Israel and orders their glasses from China) is still in business, since obviously...
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Anonymous
Anprz14

Would it work with debit cards too?

1.0
#1262443
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Do not buy from GlassesUSA! I was given the wrong glasses, because they were out of a particular model that I chose. Instead of giving me a choice to choose another pair, they just sent me what they wanted to send. I proceeded to send them back and was supposedly...
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1.0
I didn't like
  • Everything about their customer service
#1254999
Reply to reviews
Negative. Customer service is no help if there is an issue with your order. Hard to contact on phone, just rings and rings. They will always default to their restrictive return policy. Customers beware. Suggest that you purchase elseware. Most companies are able to...
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#1253348
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I'm going to look into a Class Action Lawsuit Against this company. I've returned my glasses over 2 weeks ago have emailed them and called them twice and no refund just emails saying they are forwarding to the right department but never get any real response. Asked to...
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Anonymous
Anonymous

Just comparing GlassesUSA with Zenni... looks like it's going to be Zennie

1.0
I didn't like
  • Poor customer service and the company as a whole
#1251497
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I and my husband have purchased several pair of glasses with them. I recently purchased glasses and I requested a refund within 10 minutes of purchasing these glasses. I was told to fill out the RMA form. I did that. They said they would not continue the order. 2 days...
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1.0
I liked
  • Glasses price
  • Saved prescriptions
I didn't like
  • Customer service
#1246310
Reply to reviews
I ordered the premium package they do not tint at all, so basically I got cheated out of the tinting,which being diabetic this is a problem. I only used this place cause my mother and sister got the glasses they ordered. The sun really hurts my eyes so for me this is a...
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1.1
I liked
  • Fast delivery
I didn't like
  • That i did not get the tinting i ordered and payed for
#1243188
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