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GlassesUSA - False and misleading advertisements
GlassesUSA - False and misleading advertisements
I recently received one of MANY online adds from glassesusa. The ad said buy progressives and get frame free. I carefully examined the add for exclusions which there were none. After going through the whole ordering process when I tried to enter discount code - NOT...
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Company wrote 0 private or public responses to the review from Oct 29.
I didn't like
  • Poor customer service and the company as a whole
#1390761
Reply to reviews
Where do I begin? This process started for me on July 13, 2018 (should’ve known I was in trouble when I chose to order on Friday the 13th). I ordered my college student a pair of glasses through GlassesUSA, wish I would’ve read the reviews first. I paid $264 for her...
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Company wrote 0 private or public responses to the review from Jul 30.
1.1
I didn't like
  • Exchange and return process
  • Shipping
  • Hasslefree
#1316806
Reply to reviews
GlassesUSA - Never received my order
I ordered my glasses spent 399.98 on 8-16-18 . I never got them and they keep telling me they will send an email to another department. UGH. I feel like they stole my money. it is now 09-19-18. I want to sue them!!!! is anyone going thru the same issue? Please lets...
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Company wrote 0 private or public responses to the review from Sep 19.
Anonymous
Anonymous

GLASSESUSA.COM ARE COMMON LOWLIFE CROOKS BEWARE BEWARE RIPOFF ARTIST.

Anonymous
Michael Rieder

I received similar treatment in returning a pair of glasses that were within "the return policy". I just lost $238. It's too bad we would spend lots of money to file a lawsuit...

1.0
I didn't like
  • Kept my money and gave me no product
#1360022
Reply to reviews
This company has asked both my wife and I to send via unsecured e-mail, photographs of our ID and credit card. This is an incredibly unacceptable way to authenticate a buyer. No other online vendors do such dangerous practices. They need to find another, much more...
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Company wrote 0 private or public responses to the review from Nov 23.
1.5
I liked
  • Talking for hours with customer service
I didn't like
  • Getting nowhere with wrote answers
#1406468
Reply to reviews
GlassesUSA - Dont buy from Glasses usa
GlassesUSA - Dont buy from Glasses usa
GlassesUSA - Dont buy from Glasses usa
GlassesUSA - Dont buy from Glasses usa
GlassesUSA - Dont buy from Glasses usa
SCAMMERS!!! SCAMMERS!!! I ordered a Rayban prescription Sunglasses ERICKA black grey gradient. What these cheating cheap people in glasses usa have done is they have taken ray-ban Frame and added their cheap prescription lens and attached and send it to me. ***. if I...
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Company wrote 0 public responses to the review from Jan 05.
Anonymous
HCP

SCAMERS they aren't in the USA. if you get what you ordered you were lucky!!!!!!!! Customer Care is a BIG JOKE they don't do anything' it has been a few months and I have call...

Anonymous
Buck

I'm going through the same exact scenario at this moment. I won't call them scammers but they are horrible to buy from. From incorrect lead times to lying about when my shippi...

1.0
Product
I didn't like
  • Support
  • Never received what i paid for like many others
  • Would not accept fault for delays
#1162980
Reply to reviews
STAY AWAY!!!! All they want is your money!! I ordered progressive lenses that were not manufactured correctly. Having to wait for another eye doctor appointment to verify that my prescription was correct, the optician examined the glasses I was wearing from glassesusa...
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Company wrote 0 private or public responses to the review from Oct 22.
1.0
I didn't like
  • Ripped me off for the price of defective glasses
#1386655
Reply to reviews
Do not place an order for progressive lens with this company. Spend the extra money and have prescription filled correctly. I ordered progressive lens. Sent the doctor's script to them ( a copy) and I cannot see out of the middle part of the lens at all. I have that...
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Company wrote 0 private or public responses to the review from Oct 30.
1.6
I didn't like
  • Product quality
#1391395
Reply to reviews
I ordered 3 pairs of glasses and I never received them. I used the tracking info they gave me which was inaccurate and after waiting a month I still did not receive them. When I called asking what should I do they told me it’s not their problem and there was nothing...
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Company wrote 0 private or public responses to the review from Nov 05.
1.0
I didn't like
  • Would not help me after i waited a month for my order
#1394407
Reply to reviews
I ORDERD A PAIR OF GLASSES FROM GLASSESUSA.COM I got the glasses when I orderd I was told they would fit me I'm 61 265#'s I dont think the glasses would fit my 10 year old granddaughter and were not the same priscripton blurry when I tried to try them on but too small...
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Company wrote 0 private or public responses to the review from Sep 24.
1.0
I didn't like
  • Everything about their customer service
  • Customer service nothing but scammers and liars and theives
#1364560
Reply to reviews

Contact GlassesUSA

Mailing Address:
GlassesUSA
954 Lexington Avenue, Suite 537
New York, New York 10021-5013
United States
Phone:
(800) 917-7083
More

GlassesUSA Products and Services

Received an offer by email. Went on their website, followed link on their site to their coupons. Read each coupon policy carefully. Selected one that applied to what I was looking for and spent an hour choosing glasses that meet all the criteria of the stated coupon...
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Company wrote 0 private or public responses to the review from Oct 17.
1.0
#1384162
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