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1.0
Details
GlassesUSA - Same as everyone else - Asian lack of customer service
GlassesUSA - Same as everyone else - Asian lack of customer service
GlassesUSA - Same as everyone else - Asian lack of customer service
GlassesUSA - Same as everyone else - Asian lack of customer service
I placed an order of two prescription glasses using a discount code in addition to a store credit that I had from returning a pair earlier this year. After two weeks I get an email that one frame was sold out and to select another, which I did. I responded to the email...
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Review
#1608080 Review #1608080 is a subjective opinion of poster.
Product
Glassesusa Eyeglasses
Pros
  • Although this turned out to be false
  • Low prices
Cons
  • Everything about their customer service
  • Glasses never delivered
  • Management does not resolve issues
Reason of review
Order processing issue
Loss
$600
Preferred solution
Full refund
Featured
1.0
Details
GlassesUSA - Dont buy from Glasses usa
GlassesUSA - Dont buy from Glasses usa
GlassesUSA - Dont buy from Glasses usa
GlassesUSA - Dont buy from Glasses usa
GlassesUSA - Dont buy from Glasses usa
SCAMMERS!!! SCAMMERS!!! I ordered a Rayban prescription Sunglasses ERICKA black grey gradient. What these cheating cheap people in glasses usa have done is they have taken ray-ban Frame and added their cheap prescription lens and attached and send it to me. ***. if I...
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3 comments
Anonymous
#1552946

SCAMERS they aren't in the USA. if you get what you ordered you were lucky!!!!!!!! Customer Care is a BIG JOKE they don't do anything' it has been a few months and I have called every week still I don't have my complete order.

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Review
#1162980 Review #1162980 is a subjective opinion of poster.
Product
Sunglasses
Cons
  • Customer service and shipping policy
  • Support
  • Would not accept fault for delays
Reason of review
Bad quality
Loss
$290
Preferred solution
Deliver product or service ordered
Tags
  • Poor Website
Resolved
1.8
Details

Update by user Jul 19

Raleigh Post Office tracked it. Durham PO found the package and forwarded it to the correct Address.

Update by user Jul 19

Thankfully, the Raleigh / Durham Post Office tracked down the package and delivered it yesterday. My other forwarded priority packages had been sent to Virginia for...

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Review
#1589748 Review #1589748 is a subjective opinion of poster.
Product
Glassesusa Eyeglasses
Pros
  • Frames
Cons
  • Kept my money and gave me no product
Reason of review
Problem with delivery
Loss
$125
Preferred solution
Deliver product or service ordered
Tags
  • Warranty And Customer Service
1.6
Details
I ordered glasses six weeks ago. The first pair had in incorrect prescription. I called, and they acknowledged they were wrong. We confirmed the correct prescription, and I sent the pair back ... three weeks later I received a new pair. Again wrong prescription. I...
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1 comment
Anonymous
#1771328

You need to dispute the charge with your credit card company ASAP. GlassesUSA will NEVER refund your money, no matter what- it's their "business model": Take your money and your order, then order the cheapest *** glasses they can find in China, then they'll email you and say "your order wasn't correct" (to cover up the fact that they're ordering from China) and then in about 3 weeks from now you'll get some complete piece of junk and from then on GlassesUSA will simply ignore you and your repeated requests for a refund. The ONLY way people get their money back from this FRAUD of a company is by disputing the charges with their credit card companies or banks.

Review
#1685883 Review #1685883 is a subjective opinion of poster.
Product
Glassesusa Eyeglasses
Cons
  • Keep sending bad prescriptions no refunds

GlassesUSA - Complaints

1.5
Details
I have had more than 40 emails between myself and the company regarding the order of two different pairs of glasses one that was delivered to me with the wrong prescription lens on the left, they recognize their failure in reading the prescription and even posted the wrong prescription in the prescription card identifying there optical processing. The company itself only uses a call-center based out of the Philippines that none of the staff there can or is willing to give direct contact information on how to contact the corporate office either based in New York or in Illinois which is the receiving center for all returns.
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Review
#1686215 Review #1686215 is a subjective opinion of poster.
Product
Glassesusa Eyeglasses
Pros
  • Presentation and promise of service
  • Pathethic
  • Talking for hours with customer service
Cons
  • Fraud
  • Poor quality
  • Miscommunication
Reason of review
Order processing issue
Loss
$250
Preferred solution
Deliver product or service ordered
Tags
  • cancellation scam
  • Glasses Online

GlassesUSA - You suck

1.0
Details

Update by user Oct 28

If I could give less than one star rating I would.

Update by user Oct 28

Thinking about class action lawsuit

Original review posted by user Oct 28

3 shipments all incorrect. Lies about sending an RA. Two supervisors lied about what they would do to help. They have done nothing. Almost 4 months trying to solve this issue. I wrote corporate , no reply.
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Review
#1692589 Review #1692589 is a subjective opinion of poster.
Cons
  • Every single thing
Reason of review
Poor customer service
Loss
$297
Preferred solution
Full refund
Tags
  • Return Policy Ripoff
1.9
Details
Emailed the company because I didn't get my second pair... The one I really wanted. They the request was sent to production and I will hear in 1-2 days. 2 days later, I called. Asian voice says, Ok, I will send to production and you will hear in 1-2 days. I said that...
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Review
#1665652 Review #1665652 is a subjective opinion of poster.
Product
Glassesusa Eyeglasses
Pros
  • Order online promise receive items quick
Cons
  • Glasses never delivered
Reason of review
Problem with delivery
Loss
$135
Preferred solution
Deliver product or service ordered
1.0
Details
I ordered contact lenses almost one month ago. I got a message saying my prescription was expired which it was not and I called them back and they agreed it was not expired. They were supposed to arrive in one week after that. Then I got a call from them saying they...
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Review
#1659812 Review #1659812 is a subjective opinion of poster.
Product
Contact Lenses
Cons
  • Bad service
Reason of review
Poor customer service

GlassesUSA - Prescription was no sent

1.1
Details
The glasses I received was not what my doctor had prescribed. GlassesUSA states they have a 90 return policy. If this was a product malfunction, I could understand. However, this is a prescription fulfillment (optician) error which I doctor found when examining my glasses at my next appointment. BEWARE CONSUMERS...this company has no concern or accountability for their service.
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Review
#1674919 Review #1674919 is a subjective opinion of poster.
Product
Glassesusa Eyeglasses
Cons
  • Lack of professional accountability
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Contact GlassesUSA Customer Service

Mailing Address:
GlassesUSA
954 Lexington Avenue, Suite 537
New York, New York 10021-5013
United States
Phone:
(800) 917-7083
All GlassesUSA Contacts

GlassesUSA Products and Services Reviews

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Featured
GlassesUSA - False and misleading advertisements
GlassesUSA - False and misleading advertisements
I recently received one of MANY online adds from glassesusa. The ad said buy progressives and get frame free. I carefully examined the add for exclusions which there were none. After going through the whole ordering process when I tried to enter discount code - NOT...
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Review
#1390761 Review #1390761 is a subjective opinion of poster.
Service
Glassesusa Deal
Cons
  • Poor customer service and the company as a whole
Reason of review
Poor customer service
Preferred solution
honor their advertisement