filters
state:
Show
city:
Show
product:
Show
Where do I begin? This process started for me on July 13, 2018 (should’ve known I was in trouble when I chose to order on Friday the 13th). I ordered my college student a pair of glasses through GlassesUSA, wish I would’ve read the reviews first. I paid $264 for her...
Read more
1.1
I didn't like
  • Shipping
  • Exchange and return process
  • Hasslefree
#1316806
Reply to reviews
GlassesUSA - Dont buy from Glasses usa
GlassesUSA - Dont buy from Glasses usa
GlassesUSA - Dont buy from Glasses usa
GlassesUSA - Dont buy from Glasses usa
GlassesUSA - Dont buy from Glasses usa
SCAMMERS!!! SCAMMERS!!! I ordered a Rayban prescription Sunglasses ERICKA black grey gradient. What these cheating cheap people in glasses usa have done is they have taken ray-ban Frame and added their cheap prescription lens and attached and send it to me. ***. if I...
Read more
Anonymous
HCP

SCAMERS they aren't in the USA. if you get what you ordered you were lucky!!!!!!!! Customer Care is a BIG JOKE they don't do anything' it has been a few months and I have call...

Anonymous
Buck

I'm going through the same exact scenario at this moment. I won't call them scammers but they are horrible to buy from. From incorrect lead times to lying about when my shippi...

1.0
Product
I didn't like
  • Support
  • Completely inaccurate time estimates
  • Customer service and shipping policy
#1162980
Reply to reviews
This company is a scam, I purchased a top of the line set of glasses with pretty much all the bells and whistles you can get. I made the order and roughly 3 weeks later they shipped from Israel (so much for Glasses USA). Finally, upon receiving the glasses the...
Read more
Anonymous
ipswich

I am having the same issues.. they lie and put you off .. thinking they will get away with it.. I am going to request a full refund and charge back. And will file legal action...

1.1
I liked
  • Nice frames
I didn't like
  • Quality
  • Outright lies to consumer
  • Lack of transparency on policy
#1336621
Reply to reviews
I sent Glasses USA a second email to receive my credit of $274.00 for a pair that I returned, based on their return policy. The glasses were returned on May 21, 2018 and this is over one month and I still have not received them. They are using customers' money to fund...
Read more
1.0
I didn't like
  • Refund practices and staff errors in ordering
#1292388
Reply to reviews
I wish I could review the glasses I ordered- however due to an issue with delivery I haven’t received them and never will and will also not be getting a refund from glassesusa because “it’s not our responsibility”. If you want to waste time and money- order away. But...
Read more
1.0
#1330913
Reply to reviews
They sent the wrong pair of glasses and I sent them for a refund as requested by email - followed their script. I have proof they received glasses, etc. Have been led around by the nose for over a week and finally told today that they would not refund my money, they...
Read more
Anonymous
Martine St John

After I threatened them with my attorney, they refunded my $185 in full within two days, after saying they would return it within 30 days. I refused their offer and gave them ...

h.kitchener
h.kitchener

If you paid via credit card, dispute the charge now while you still can.

#1210488
Reply to reviews
I ordered Ray-Ban glasses on the 24th of March. It has been well over a month....and still no glasses. I have had every excuse in the book and have heard them 5 times over. 1. They are "in production" I got that one 4 times 2."They are having their "final inspection"...
Read more
Anonymous
Suzanna

I am now at the 2-week mark with no end in sight for delivery. They got their last order from me.

AncientBarb
AncientBarb

WORST CUSTOMER SERVICE THAT I HAVE EVER SEEN

2.3
I liked
  • Glasses that i ordered
I didn't like
  • Customer service
#1242765
Reply to reviews
GlassesUSA - 277.00 for 3 items
I spent 277.00 for carmen blk,xaier blue, and 100 glass wipes. They shipped "pioneer" blk(did not order)xavier blue,and no glass wipes.lens is defective, order does not show pioneer, unable to get appoved for return. 07/23 to 9/4 have fought with them. Said once i send...
Read more
#1347078
Reply to reviews
I am having issues getting a refund for my glasses purchased from GlassesUSA. I had returned my initial pair of glasses because I did not like the fit. When I got the second pair, they were damages to the frames and lenses. I filed a second RMA, but I was not getting...
Read more
2.2
I liked
  • Saved prescriptions
  • Quick shipping
I didn't like
  • Quality
  • Miscommunication
  • Customer service
#1287466
Reply to reviews
Show

GlassesUSA - Ill never use them again

I bought 2 pair. One pair was wrong prescription. The other pair the lense fell out. I contacted them via email n was told to bad
1.0
Details
Additional Fees
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Layout of Store
Product or Service Quality
Service Scheduling
Value for money
#1339837
Reply to reviews