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1.0
Details
Same as everyone else - Asian lack of customer service - GlassesUSA review
Same as everyone else - Asian lack of customer service - GlassesUSA review
Same as everyone else - Asian lack of customer service - GlassesUSA review
Same as everyone else - Asian lack of customer service - GlassesUSA review
I placed an order of two prescription glasses using a discount code in addition to a store credit that I had from returning a pair earlier this year. After two weeks I get an email that one frame was sold out and to select another, which I did. I responded to the email...
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Review
#1608080 Review #1608080 is a subjective opinion of poster.
Product
Prada Pr Eyeglasses
Pros
  • Low prices
  • Although this turned out to be false
Cons
  • Management does not resolve issues
  • Everything about their customer service
  • Glasses never delivered
Reason of review
Order processing issue
Loss
$600
Preferred solution
Full refund

Stay away from the company | GlassesUSA review

1.8
Details
This company makes return seem easy, but once you get to return the item, they WILL push back. They will keep on asking for more and more proof and documentations, causing you to run to a lot of places to get them, and until you give up.
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Review
#1761098 Review #1761098 is a subjective opinion of poster.
Service
Glassesusa Customer Care
Cons
  • Seemingly friendly and seemingly hassle-free policies
Reason of review
Damaged or defective
Loss
$228
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I gave one star only because there is no option to give zero stars. Do not order from this company. I have purchased four pairs of prescription sunglasses from Glasses USA and was reasonably happy with the products until I became a casualty of their returns policy....
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1 comment
Anonymous
#1810395

Glasses USA is now replacing my defective glasses at no additional cost. This complaint has been resolved to my satisfaction.

Review
#1758985 Review #1758985 is a subjective opinion of poster.
Product
Glassesusa Sunglasses
Cons
  • Defective frames not replaced after three weeks of wear
Reason of review
Damaged or defective
Loss
$251
Preferred solution
Deliver product or service ordered
Tags
  • Return Policy Ripoff

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Buyer Beware | GlassesUSA review

1.0
Details
Poor quality, inflated price. Sham warranty.
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Review
#1758041 Review #1758041 is a subjective opinion of poster.
Product
Glassesusa Eyeglasses
Reason of review
Bad quality
Loss
$261
Preferred solution
Full refund

Don't go anywhere near GlasssesUSA - Ripoff | GlassesUSA review

1.0
Details
Even after getting a letter from my eye doctor that the prescription in the glasses was WRONG, I am still getting the run around in order to get a full refund.
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Review
#1736111 Review #1736111 is a subjective opinion of poster.
Product
Glassesusa Eyeglasses
Cons
  • Wrong prescription
  • Told me i would get a refund with a letter from my eye doctor
  • Slow response
Tags
  • Return Policy Ripoff

Shop elsewhere | GlassesUSA review from Downers Grove, Illinois

1.0
Details
Ordered glasses but cancelled order five minutes after placing and reviewing it,because they failed to disclose that they were actually sunglasses until after the order was placed,now they won't refund my money,even though they cancelled the order.They offered a 110% store credit but don't bother to tell you it could take two weeks to receive.I said I want a full refund but now they tell me it could take a month after they receive the return of the glasses I cancelled before they even made them.Very,very deceptive company with shady business practices.STAY AWAY !!!
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1 comment
Machele
#1787251

This is why one should never, ever use a debit card online or allow someone to just take money from their bank account. Use a credit card.

Review
#1726964 Review #1726964 is a subjective opinion of poster.
Service
Glassesusa Customer Care

DONT BUY FROM A COMPANY THAT SAYS USA IN THE NAME BUT IN THAILAND | GlassesUSA review from Jacksonville, Florida

1.0
Details
THIS IS A FOREIGN COMPANY NOT A USA COMPANY ASIAN CRAP THE LENSES ARE ***
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Review
#1711485 Review #1711485 is a subjective opinion of poster.

You suck | GlassesUSA review

1.0
Details

Update by user Oct 28, 2019

If I could give less than one star rating I would.

Update by user Oct 28, 2019

Thinking about class action lawsuit

Original review posted by user Oct 28, 2019

3 shipments all incorrect. Lies about sending an RA. Two supervisors lied about what they would do to help. They have done nothing. Almost 4 months trying to solve this issue. I wrote corporate , no reply.
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Review
#1692589 Review #1692589 is a subjective opinion of poster.
Cons
  • Every single thing
Reason of review
Poor customer service
Loss
$297
Preferred solution
Full refund
Tags
  • Return Policy Ripoff
3.5
Details
I have received quality eyeglasses from this company at mid-range pricing. Problem is that; if something goes wrong, customer service has no contact with the production facility(s). Company is a HUGE conglomerate based in Italy, and is the owner of many high-end...
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Review
#1688875 Review #1688875 is a subjective opinion of poster.
Product
Oakley Eyeframes

Complaints | GlassesUSA review

1.5
Details
I have had more than 40 emails between myself and the company regarding the order of two different pairs of glasses one that was delivered to me with the wrong prescription lens on the left, they recognize their failure in reading the prescription and even posted the wrong prescription in the prescription card identifying there optical processing. The company itself only uses a call-center based out of the Philippines that none of the staff there can or is willing to give direct contact information on how to contact the corporate office either based in New York or in Illinois which is the receiving center for all returns.
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Review
#1686215 Review #1686215 is a subjective opinion of poster.
Product
Glassesusa Eyeglasses
Pros
  • Talking for hours with customer service
  • Presentation and promise of service
  • Pathethic
Cons
  • Miscommunication
  • Product and customer service
  • Product quality
Reason of review
Order processing issue
Loss
$250
Preferred solution
Deliver product or service ordered
Tags
  • cancellation scam
  • Glasses Online

Contact GlassesUSA Customer Service

Website:
Mailing Address:
954 Lexington Avenue, Suite 537
New York, New York 10021-5013
United States
Phone:
(800) 917-7083
All GlassesUSA Contacts

GlassesUSA Products and Services Reviews

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Compare GlassesUSA vs Eyebuydirect
1.6
Details
I ordered glasses six weeks ago. The first pair had in incorrect prescription. I called, and they acknowledged they were wrong. We confirmed the correct prescription, and I sent the pair back ... three weeks later I received a new pair. Again wrong prescription. I...
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1 comment
Anonymous
#1771328

You need to dispute the charge with your credit card company ASAP. GlassesUSA will NEVER refund your money, no matter what- it's their "business model": Take your money and your order, then order the cheapest *** glasses they can find in China, then they'll email you and say "your order wasn't correct" (to cover up the fact that they're ordering from China) and then in about 3 weeks from now you'll get some complete piece of junk and from then on GlassesUSA will simply ignore you and your repeated requests for a refund. The ONLY way people get their money back from this FRAUD of a company is by disputing the charges with their credit card companies or banks.

Review
#1685883 Review #1685883 is a subjective opinion of poster.
Product
Glassesusa Eyeglasses
Cons
  • Keep sending bad prescriptions no refunds