GlassesUSA

Im horrified. Eyesight can put a life n jeopardy while driving.

First off, i ordered two cheap pairs of glasses. I sent a prescription that was for my contacts on accident. I called within minutes of noticing and spoke to a human AND through the chat. The correct prescription was then on my account, and showing properly.

I wait weeks, then one of the two pairs came in the mail. The RX card they include said the prescription was a +3, and mine is no where near that! I went back online and checked, my account still has the correct rx. So i reached out via the chat, and spoke to a human, finally.

I got the return information and had to go out of my own way to confirm that the second pair will be the correct one. The person messaged the info of the prescription on file, i confirmed that it was the correct one. I asked to make sure the second pair would be correct. The person said they are in production, luckily i can see through my account that this pair was also going to be incorrect.

This random, no where near prescription was on the details page, yet still, my account has only ONE prescription that is correct. So i told the person on the chat and he reassured me he would make sure that production knows. Waiting another week, i get the second pair in the mail. This time, they did not include the RX card, which i had sent a photograph of the last one to the chat to prove they had sent the wrong prescription, correct cheap frames though.

They too are wrong! I paid for expedited shipping. They then messed up my prescription and when they got the one that was correct, it was more expensive. The person in the chat did not ask for more money, i had to go out of my way and ask how to pay for the difference.

Another hour wasted, being on the phone trying to tell an automated machine i need to pay more money. I feel like i had to fight them to give them my money. The second pair, i went back on the live chat and spoke to a person Sierra Brooks. They just responded with the same response you would expect someone who goes by a script.

I asked then, how can i lodge a complaint? She responded to leave it in this chat here... uhhh.. That insulting to your customers intelligence.

Do they really think leaving THAT person the complaint, they will pass it on? Now after all that, i get a return request and the label to return the second pair. Mind you, I'm fast and was still on the chat. The label would come up as error, it wouldn't load.

Remind you, that i did this weeks ago the first time and I'm very tech savvy. I asked Sierra in the chat if i can get another label, or how can i go about getting one that works. She then responded with a link on where i can drive it and drop it off during business hours. I run a business, I don't have the time to waste my time and gas and bring my special needs child outside to bring glasses back that they messed up.

Its been a while and i still don't have my glasses and i was depending on them.

That part is my fault, i should know better not to depend on these online companies. Still not sure where to complain so I'm just going to find places to review, and leave them there.

First I m very unhappy with your company.

I place my order on 7/29 and I received email for production start on 7/30. (Pics attached ) .

In my order, Ottoto Bedford Park Shiny Black is 3 days production and

Ray-Ban RB2140 Wayfarer Shiny Black is 6 days production. I also received email my order will delivery separately. However, tuesday 8/6( after week order) I checked order online the production time is 8/4. I did call to your company and ask what s happen talk to bruno and he told me he didnt know.

Then I wait to see what happen. Then next 4 day I check it back 8/8 I show production time is change to 8/7. Oi make other call and talk to Nelson Lopez. Because of his limitation I want to talk to manager and he make request call for Manager.

And the email show me your Manager will call me in 24 hours (pic attached ). However, he or She didnt call me until Saturday 8/10 then I call your and talk to Bruno. Then until today no manager call back to discuss about problem. Also call back to your company and talk to Kate and Kevin Parker.

9.

I dont like the way this company.

The way company treat customer is very bad. they change the day production start when you have an exactly day. I wan to know when my glass done with production time. So I can see my glasses come.

Your company didnt let me talk to manager and you guy didnt keep your promise that call back even thought in your email told me call back request in 24 hour and if no call will sent me a email. This is very bad service because I can not talk to who can handle your problem.

guys if you want to take problem and spend more than 10 times call and talk to them and then they said you have to wait. then 2 weeks then 3 weeks then you call them too many time they said they give u 2 options one wait other week then see further delay or not, or cancel then wait other month for refund. then call them for refund

just want to remind there are no way for u to question ur order that you already place on phone or chatting.

they way they do it tell you information that you have to wait or manager will talk to u but you have to wait they call u in 24 hours.

in my case they won call me in week then I call them they said you have to wait whenever manager want to call u because they are busy. it mean they will make u cycle wait then call then reschedule then wait then they don't call then reschedule.

I ordered contacted on September 14, 2024. I haven't received my order.

I cannot speak with a live person to explain that my apartment number was left off the address. I have ordered from them before and paid through PayPal. Im not sure if why it was left off but I can see that it is on the email confirmation they sent. I just want to speak with someone to clear that up.

However, calling the customer service and doing the live chat havent gotten me anywhere. Plus, they havent reached out to me to inquire anything.

Im sure they can see on their end that I havent received them. I think they were even sent back to them and shipped out again at some point.