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I wish I could review the glasses I ordered- however due to an issue with delivery I haven’t received them and never will and will also not be getting a refund from glassesusa because “it’s not our responsibility”. If you want to waste time and money- order away. But...
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1.0
#1330913
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I ordered my glasses a week before going on vacation based on their advertised speedy turnaround. BS Poor communication, never received confirmation until days later that they got my prescription. Had to ship glasses to my vacation location. Finally got an update...
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#1330016
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Where do I begin? This process started for me on July 13, 2018 (should’ve known I was in trouble when I chose to order on Friday the 13th). I ordered my college student a pair of glasses through GlassesUSA, wish I would’ve read the reviews first. I paid $264 for her...
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1.1
I didn't like
  • Production in thailand
  • Customer service
  • Hasslefree
#1316806
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GlassesUSA - Ripped off

Wrong prescription. Zero help from customer service.
#1314486
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Their "discounts" are a bait & switch that suddenly become unavailable when ordering. They are also NOT in the U.S. as their name suggests. This is a company owned in the middle east who makes glasses in Thailand. There will be better options for inexpensive online...
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#1313773
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I order once from them and the prescription was all wrong. Told my husband not to use them but what did he do but placed and order. Not he just got his replacement for the first pair that came in wrong and they are extremely wrong. And they say exchange only. I hope he...
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#1308814
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I sent Glasses USA a second email to receive my credit of $274.00 for a pair that I returned, based on their return policy. The glasses were returned on May 21, 2018 and this is over one month and I still have not received them. They are using customers' money to fund...
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1.0
I didn't like
  • Refund practices and staff errors in ordering
#1292388
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They don't show all the requirements necessary for ordering contacts vs. glasses; and it took 3 attempts from me to get this information out of customer service. Does everyone know that you can use a prescription which is older than 1 year to order glasses but not...
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2.0
I didn't like
  • Website does not include prescription rules
  • Abhorent customer service
#1287685
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I am having issues getting a refund for my glasses purchased from GlassesUSA. I had returned my initial pair of glasses because I did not like the fit. When I got the second pair, they were damages to the frames and lenses. I filed a second RMA, but I was not getting...
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2.2
I liked
  • Quick shipping
  • Saved prescriptions
I didn't like
  • Quality
  • Miscommunication
  • Slow response
#1287466
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I had purchased glasses for a disabled person as he could not afford the glasses with the prescription he had. I obtained the prescription and utilized the services of Glassesusa for the purchase. I received the order in timely fashion and presented them to my...
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#1284499
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