GlassesUSA

Rating:

I am utterly disappointed and compelled to share my recent ordeal with GlassesUSA, a company I once held in high regard. My journey into the abyss of their customer service began nearly a month ago, when I placed an order for a pair of glasses that my son urgently needed for school.

The order, #10453****, was promised to be delivered within the standard 7-10 business days. However, it quickly turned into a test of patience and resilience.

Attempting to contact their customer service proved to be a Herculean task, with over 25 minutes spent in vain, trying to get through to someone who could assist me. My discovery that their email wasn't monitored added to the frustration, leaving me bewildered and questioning their operational integrity.

As the delays mounted, so did the excuses. Despite my pleas for expedited shippinggiven the urgency of my son's needthe responses I received were lackluster and dismissive.

The promise of express shipping, which turned out to be a mere 3-5 business days instead of the next-day air I had implored for, was the straw that broke the camel's back. This is not what true express shipping represents, especially in a mail-order business where time is of the essence.

The interactions, including those with live agent Kathleen Young, while polite, were ultimately fruitless. The lack of accountability and the failure to genuinely address my concerns have left a sour taste. It's disheartening to see a company not value its customers' time or the urgency of their needs.

The repeated assurances with no substantive follow-through have led me to question the reliability of GlassesUSA.

This experience has been more than just an inconvenience; it has been a glaring testament to the decline in customer service standards. It's not just about the delayed glasses anymoreit's about the principle of the matter. Companies should not make promises they cannot keep, nor should they disregard the genuine concerns of their customers.

In conclusion, I implore GlassesUSA to reevaluate their customer service and operational efficiencies.

No customer should have to endure what I have, especially when the stakes involve something as crucial as a child's ability to see clearly for school. I expected better, and sadly, I was let down.

Sent glasses back for an exchange almost a month ago and the online order status still says they are waiting for the return. I sent back one other product at the exact same time using the return service they required, and they received that right away.

I have confirmations (from the return service they require) that both items were sent. When trying to contact GlassesUSA, none of the automated customer service is able to address this question at all. They even offer several email addresses to use for information which all come back "unattended mailbox".

What gives? I've had very good luck with their product in the past but don't try to get any help.

My glasses were ordered on Feb 21, werent sent to production until 5 days later. My glasses were delayed in production.

I chatted with the agent and she said my glasses should be shipped before March 6 but they upgraded me to express shipping.

My glasses didnt ship until March 13, and not express shipping.

Just chatted with another agent that was not interested in helping. Said that if I dont receive the glasses by March 21 then I could contact them back. Then ended the chat!

This is the absolute worst customer service I have ever had.

Its hard to get in contact with a real person and they are not honest with their help. Just automated answers to get you off the chat.