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The first pair of glasses I ordered were the wrong frames. I sent them back and wanted my money returned. They then called and said they would give me a heavy discount on the next pair. I gave them one more chance. It took 17 phone calls to get them to order the...
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1.0
#1191341
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On January 9th 2018 I ordered glasses, I attached my prescription to the order and the company immediately took the monies from my account. The next day they sent an email stating that they needed my prescription, I resent it and they could not seem to match them with...
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1.0
I didn't like
  • This is just unacceptable
#1188143
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They REFUSED to return a WRONG Size Frame they sent to me! I've been 6 weeks back and forth with customer service and their RUDE Supervisor Joy Woods insisted not to take responsibility and return the wrong size frame. They are BIG SCAMMERS.... You WASTE your money...
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1.0
#1181030
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I ordered a pair of glasses, which was a fairly easy process to upload Rx, select desired frames and complete order. The glasses arrived on time, but were very disappointing. Much cheaper looking and flimsy compared to glasses I have ordered from legitimate opticians...
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2.6
Product
I liked
  • Ease of ordering
I didn't like
  • Product quality
  • Customer service
#1180255
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GlassesUSA - Horrible experience, Bait and Switch, Web Site Says 100% Money Back 365 Warranty
I bought two pair of glasses from GlassesUSA.com. I paid $328.00 for the pair and when they arrived I noticed they were not the thin 1.67 high index lenses I ordered. The first time I wore them the acetate frames cracked. I called GlassesUSA.com and they told me to...
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Product
#1174672
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GlassesUSA - Learned my lesson.  No more Internet glasses.
I purchased 2 pair of glasses from this company earlier this year, about 7-8 months ago. As you can see from the attached pictures, the left arm has totally disengaged from the glass on this pair. Their solution was not to repair or replace glasses but for me to order...
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1.4
Product
#1173399
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Purchased glasses on line but coupon did not reduce amount due. Called within 30 minutes of transaction and learned that there was even a better discount when looking on line and working with Customer Service. Glasses arrived on time in good condition but then we...
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#1170309
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I purchased two sets of men's eyeglasses from GlassesUSA.com and the nightmare began. I paid for the high index super thin lens and they sent me the cheapest thick heavy lenses. Within a week my frame cracked and the glasses were broke. I had also purchased the...
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1.0
Product
I didn't like
  • Never received what i paid for like many others
  • Worst excuse for customer service ever
  • Automatic answers
#1168734
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Ordering from a site called, "GlassesUSA" you would not expect your upgraded express tracking to look like this: Shipment Progress "LOCATION DATE LOCAL TIME ACTIVITY Louisville, KY, United States 01/14/20xx 8:05 A.M. Your package will be held at a warehouse until it is...
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#1168727
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Do NOT buy from this company. They are completely unreliable. I ordered glasses. They arrived with a mistake in the size of the bifocal. I called, returned the glasses and waited and waited and waited. Finally i called...Oh..that is a different department. The returns...
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1.9
I didn't like
  • Customer service
#1167629
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