GlassesUSA
GlassesUSA Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GlassesUSA has 1.6 star rating based on 518 customer reviews. Consumers are mostly dissatisfied.
4% of users would likely recommend GlassesUSA to a friend or colleague.
- Rating Distribution
Pros: Selection of glasses, Prices, Although this turned out to be false.
Cons: Customer service, Poor customer service, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GlassesUSA has 1.6 star rating based on 518 customer reviews. Consumers are mostly dissatisfied.
4% of users would likely recommend GlassesUSA to a friend or colleague.
- Rating Distribution
Pros: Selection of glasses, Prices, Although this turned out to be false.
Cons: Customer service, Poor customer service, Bad customer service.43% of users think that GlassesUSA should improve its Customer Service.
68% of users say that they won't use GlassesUSA in the future for similar services or products.Recent recommendations regarding this business are as follows: "Stay away from these charlatans! You will regret it!", "Do not use company", "avoid like the plague", "My first time purchasing from this company. Do not buy from them especially if you may need customer service. Virtually impossible to speak to a real person. Order tracking is not accurate or at best conflicting between their automated telephone bot and their website’s tracking system. Based on this experience, I will not support this business in the future.", "Do not buy".
Most users ask GlassesUSA for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top GlassesUSA Reviews
"Customer Service Agent"
The customer service agent was very helpful and extremely kind. She did all she could on her end to get me the tracking for my contacts that I have been...
"20 phone calls, 2 horribly made pairs returned, 2 lost packages!!!"
Sept 14 I ordered 2 pairs of glasses. Today Nov15 i have no glasses. Read above. Worst company EVER! They sent me safety glasses with inch thick lenses,...
20 phone calls, 2 horribly made pairs returned, 2 lost packages!!!
Well, it's been 20 calls 18+ hours on the phone and still no resolution. I feel that this company is negligent and just does not care about customers
Read above. Worst company EVER! They sent me safety glasses with inch thick lenses, returned that pair. They took the safety glasses lenses, shaved them down put them in my new pair.
I got them the lenses were sticking out all over the frame, they were scratched, finger printed, and covered in shavings. They looked like they were dropped on factory floor! Also they were so heavy they fell down my face...returned those also. Then they had me pick out new frames I could not order from website cause they said they were having technical issues so I ordered through a rep and they said they had my prescription.
Next day I get email asking for script! I call they say no sir we have it. Next day the same thing again!! Email, call, we have it!!
Yes we are making your 2 pairs for you. They let me use a promo code to get 2 pairs. To date they still have not shipped, made, or contacted me about status. That was 10 days ago.
The 2nd original pair, the first time they shipped package got lost, after a week 9f being told that they were delivered they finally said actually sir we found the package and it got delivered to wring town, we are going tobredirect package you will have them in a few days. Well I waited a week, called and was told they are MANUFACTURING THEM!! what???
So I waited. Glasses are out for delivery i got out of the blue!
Then package was left at doorstep. I still GOT NO PACKAGE. So I was left to deal with shipping company, speedpak, well I was told by them after going back and forth with emails for 10 days, that they GPS tracked the delivery and it was left at a building next door to.my address!! And that it was up to me to go get it@!
Wth. So there is no place next to me. There is a storage locker facility next to.me which NO ONE IS AT!!So where is package #2?? Again call glasses usa and let them know that the package was list again!!!
So they say no worries we will send you out a new pair. Well that was about 10-12 days ago. I placed original order on SEPT 14, and to date I HAVE NO GLASSES!!! my glasses broke back arpund sept 13th and since then I've been using readers I am a tattoo artist so glasses are a fundamental need in my field.
For those of us who wear glasses we need them to see! I am beyond pissed!! I have had 20 phone calls with company, and i have spent around 18+ hours on the phone with this company. They have offered me NOTHING as like a compensation to make this better.
No next date shipping, free frames, not a THING!! At this point i want my glasses , For FREE, a refund, and an apology !!
I cannot warn Johnny q public enough, DO NOT USE GLASSES USA!! you will regret it
- Read my review
Preferred solution: Full refund, my glasses, and an apology
User's recommendation: Stay away from these charlatans!! You will regret it!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tullahoma, Tennessee
Resolved: Messed up order. twice.
Company fixed the issue and I have been provided with full refund. product was actually quite good, but they got the prescription wrong. twice.
Their glasses are good quality. But when they messed up the prescription twice, I am done with that company.
They make it easy to return and redo the order, but I am not doing that a third time. And they don't make it easy to get a refund.
Besides, they billed PayPal $587.15 for a $197 order. Accident or dishonest?
- Good quality product
- Wrong prescription
Preferred solution: Full refund
User's recommendation: avoid like the plague
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed Glasses & Overdue Refund
Order placed on Aug. 31, 2025.
Payment taken within 24 hr. with indication order would take 6-10 business days to complete.
Received 3 delay in production emails. Finally cancelled order Sept.23, 2025. Received confirmation of refund Sept.
23, 2025 stating to get refund 7-10 business days.
Called Oct 03,2025 agent Kate stated the days to receive refund had not reached 10 days.
CHAT with agent Ryan Wolfe Oct. 03, 2025 stated he would send an escalation order.
Called Oct. 08, 2025 (12 business days from Sept. 23, 2025), agent Justin and supervisor Amy stated another escalation would be done.
Neither would internally contact Billing to see why the overdue delay.
GlassesUSA email and all agents/supervisor to date have confirmed the refund to the card used was due Oct. 06, 2025 (10 business days from Sept. 23, 2025.
This refund contract has been broken.
I have requested the OVERDUE refund be immediately done. No further escalation delays; no further emails; no further "someone will call you within 24 hours"; no further my getting no results by calling 844-244-**** ext 2-2)
Lets see how many more business days to get the overdue refund.
- Great glasses before this encounter
- Timely delivery
- Only this time
- Many delays and refund contract not met
Preferred solution: Full refund
User's recommendation: Until this encounter…all 5 previous orders were due promptly and professionally.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChecking on progress of second pair of glasses in same order
I was trying to track an order and needed to speak with a live person in customer service. It was impossible.
I was finally actually able to speak to someone with the new orders department even though they stated that they would not be able to assist with other matters. I had a concern about delivery time because I will be traveling out of town and didn't want the glasses left at my doorstep.
- Virtual try on feature
- Ease of ordering
- Hard to get in touch with customer service directly
Preferred solution: Deliver product or service ordered
User's recommendation: My first time purchasing from this company. Do not buy from them especially if you may need customer service. Virtually impossible to speak to a real person. Order tracking is not accurate or at best conflicting between their automated telephone bot and their website’s tracking system. Based on this experience, I will not support this business in the future.
The absolute WORST experience of my life!
I ordered 2 pairs of glasses, they sent safety glasses with too thick lenses, exchanged, they put lenses in replacement pair, returned, still no glasses. 2nd pair list in transit.
Told they found it we will redirect, then got email saying we are making them.
Sent them out got list again!! Spent $350 on 2 pairs, it's been 3 months still NO GLASSES!!
- I dont have any
- Will keep making promises and never a remedy
Preferred solution: I want my glasses
User's recommendation: Do not use company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Take so Long received my order
I ordered glasses from them on April 21, and I did get them until May 27. Now, I’ve sent them back to Glasses USA, and once again I have to wait close to a month and still haven't gotten them back.
I’m upset with their turnaround time frame and received an email from them saying that they shipped out on the 7th of August, and I still have yet to get my glasses back. They are still in the process stages. I feel as though I should receive some rebate for my time and on the price of the delay, refunded back to my credit card in some type of way.
I'm really upset with Glasses USA's outcome. I called the store to see if getting glasses in-store would have a turnaround time of 4-10 business days out the door.
- Slow on shipping
- Take so long in possess
Preferred solution: Price reduction
User's recommendation: Online order is slow and take there time to get your order done
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dover, Delaware
Still waiting for my glasses
It's the 12th of October, and I ordered glasses on the 3rd of September. I'm still waiting. Horrible place; do not buy from this place!
- Every single thing
Preferred solution: Full refund
User's recommendation: Do not buy
Resolved: Order from 9/17/25 has not shipped
Company fixed the issue and I have been provided with partial refund. $14.66 refund.
Laughable. Suppose to receive my order tomorrow on 10/12025. No advice.
Might be an outlier. I won't know until I place future orders.
Order was supposed to ship within 10 business days and today is the 1st of October so it's a little bit over that, but I at least expected a follow-up email just to say there might be a delay or that it was going to be shipped shortly. I have not been able to get hold of a customer service person to talk to.
- Easy to order thru my vision insurance site
- Cannot talk with rep re order status
Preferred solution: Email update on order status
User's recommendation: I'm ambivalent at this point since I can't talk to customer care rep
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCUSTOMER NON-SERVICE
CAN'T COMMUNICATE TO LIVE PERSON ONLINE. EXTREMELY HARD TO REACH LIVE AGENT.
WHEN I DID SHE WAS REALLY CONFUSED AND HUNG UP. SENT EMAIL AND RECEIVED CANNED RESPONSE TELLING ME TO GO ONLINE AGAIN.
ALL THIS BECAUSE I JUST WANTED TO KNOW IF THEY COULD SUPPLY A NOSE PAD FOR ONE OF THE TWO GLASSES I BOUGHT FROM THEM.
User's recommendation: GO SOMEWHERE ELSE.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I find it difficult and frustrating when you are required to go through multiple prompts and still cannot communicate effectively with an actual person. Using AI for everything is not always the best
My primary concern/complaint with using GlassesUSA has been the challenges and hoops you have to go through to actually speak with a person. I have no issue with utilizing technology, but there needs to be a balance and EASIER access to requesting live personal assistance. The time I was able to speak with someone, I received the needed assistance in a courteous manner.
Not every situation can be handled effectively by automation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery poor customer service. All you can talk to are computer bots
Have a live person available to talk to instead of pushing buttons . Older generation is not computer savvy
User's recommendation: Stay away
Over 6wks for my contacts with no tracking
The phone rang for about 3 minutes, and then someone picked up but did not give me the opportunity to even say hello.
- I thought lower cost
- Never received tracking or contacts it has been over 6 weeks and i
Preferred solution: Full refund
User's recommendation: Please do not use. They took my money and I have still had no communication or contact from them and no contacts
Customer Service Agent
The customer service agent was very helpful and extremely kind. She did all she could on her end to get me the tracking for my contacts that I have been waiting 2 weeks plus for.
- Cost
- Delivery takes to long
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent back glasses July 23 rd for credit and so far no reply
I sent the glasses back 7/23/25. They have not shown received.
Tried calling but the phone system is set up to have you go in circles, never getting anything resolved. I guess they think you will give up and donate the $600 I spent.
What a joke of a company! I am forced to dispute with my AMEX.
- No customer service to resolve anything except a bot
User's recommendation: Never buy from them!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy first pair of glasses that I ordered were too small. I called in and I ordered another pair of glasses in a large, and I received the glasses in a medium again.
I ordered a large pair of glasses and did not receive a large pair of glasses. I received a medium pair of glasses.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need a return label and they owe me a refund and they can’t help me with any of the options I dial. No way to get a person on the phone for discussion!!!
I have tried umpteen times to get the issue resolved to no avail because I cant talk to a person! I bought two pair of glasses, similar but different.
One was called Ringo and I didnt like them and sent them back for refund. The second pair came and they were supposed to be transitions but werent.
They sent me another pair but no return label for the ones I had and they charged me again but did not refund the return. How do I get to a person who can look at my record and understand what happened?
User's recommendation: Beware of this company
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Please let me know if you guys get a email or call from glasses USA