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This company has asked both my wife and I to send via unsecured e-mail, photographs of our ID and credit card. This is an incredibly unacceptable way to authenticate a buyer. No other online vendors do such dangerous practices. They need to find another, much more...
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Company wrote 0 private or public responses to the review from Nov 23.
1.5
I liked
  • Talking for hours with customer service
I didn't like
  • Getting nowhere with wrote answers
#1406468
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ordered glasses and had them 2 days when the nose pads fell off. I notified Glassesusa that I expected better than this for $300, I said I wanted to return them and they emailed me a label for USPS. I sent the glasses and waited for my credit to appear on the credit...
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Company wrote 0 public responses to the review from Nov 13.
#1399675
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I ordered 3 pairs of glasses and I never received them. I used the tracking info they gave me which was inaccurate and after waiting a month I still did not receive them. When I called asking what should I do they told me it’s not their problem and there was nothing...
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Company wrote 0 private or public responses to the review from Nov 05.
1.0
I didn't like
  • Would not help me after i waited a month for my order
#1394407
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Do not place an order for progressive lens with this company. Spend the extra money and have prescription filled correctly. I ordered progressive lens. Sent the doctor's script to them ( a copy) and I cannot see out of the middle part of the lens at all. I have that...
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Company wrote 0 private or public responses to the review from Oct 30.
1.6
I didn't like
  • Product quality
#1391395
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GlassesUSA - False and misleading advertisements
GlassesUSA - False and misleading advertisements
I recently received one of MANY online adds from glassesusa. The ad said buy progressives and get frame free. I carefully examined the add for exclusions which there were none. After going through the whole ordering process when I tried to enter discount code - NOT...
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Company wrote 0 private or public responses to the review from Oct 29.
I didn't like
  • Poor customer service and the company as a whole
#1390761
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today I ordered eyeglass frames with clear lenses. Difficult to use the website to even get your product into the cart. I phoned for instructions, got a woman named Joy in the Philippines. She spoke English well, but to get my name spelled right plus my email (people...
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Company wrote 0 private or public responses to the review from Oct 23.
3.7
#1387655
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STAY AWAY!!!! All they want is your money!! I ordered progressive lenses that were not manufactured correctly. Having to wait for another eye doctor appointment to verify that my prescription was correct, the optician examined the glasses I was wearing from glassesusa...
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Company wrote 0 private or public responses to the review from Oct 22.
1.0
I didn't like
  • Ripped me off for the price of defective glasses
#1386655
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Received an offer by email. Went on their website, followed link on their site to their coupons. Read each coupon policy carefully. Selected one that applied to what I was looking for and spent an hour choosing glasses that meet all the criteria of the stated coupon...
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Company wrote 0 private or public responses to the review from Oct 17.
1.0
#1384162
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GlassesUSA - Returns

I was told I would have to print the return label. I don't have a printer. I was told I needed to print the label in order to return my order. I was given no other option.
Company wrote 0 public responses to the review from Oct 11.
#1379357
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Contact GlassesUSA

Mailing Address:
GlassesUSA
954 Lexington Avenue, Suite 537
New York, New York 10021-5013
United States
Phone:
(800) 917-7083
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GlassesUSA Products and Services

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GlassesUSA - Return

The glasses don't fit just need to return them. The recording kept going in and out as far as the volume. I eventually got the information I needed.
Company wrote 0 public responses to the review from Oct 04.
4.6
Details
Additional Fees
Customer service
Delivery Service
Diversity of Products or Services
Equipment Quality
Price Affordability
Product or Service Quality
Reliability
Value for money
#1373248
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