Clute, Texas
Not resolved

My credit information was stolen and a purchase was made for glasses from person who stole my information had the glasses mailed to my home address, however, there was not invoice in the box.

Related: Glassesusa Customer Care Review from Atlanta, Georgia

I called costumer service and provided the tracking number and was told I would receive a return label through email. I never received an email. I attempted to email customer service, but without the order number or the email address the person who stole my information used, I never received a response. So, not knowing what to do I held onto the glasses while I tried to have my bank dispute the transaction.

2 months later, my bank finally gave me the transaction information and a copy of the invoice, but stole me to return the product and to take up the issue with glassesusa. I attempted to call and email the company numerous times explaining the situation. Each time I was given a generic response and that a supervisor would get back to me, or to call around the time they may be available. I was never contacted and could never get a hold of anyone in management.

Their customer service is awful and this company would not help me with the fraudulent purchase. I returned the glasses once I had proper information to identify the product. They now have the glasses and refuse me a refund for this illegal purchase that was made by someone who provided false information.

I would never trust buying from a company that doesn't take these matters seriously and will not help you.Credit fraud is illegal, however, is okay with it as long as they get the money in the end.

I didn't like: Lack of management support.

Review #889534 is a subjective opinion of a user.

Customer service
PRODUCT OR SERVICE Glassesusa Customer Care
Reason of Review / Monetary Loss Poor customer service / $138
Preferred solution Full refund

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