Not resolved
Customer service
Product or Service Quality
Value for money

I ordered a prescription glasses for my daughter, they say both on the website and on the greeting message when you call them that it take 1 - 2 business days for production, yet, their customer service says NO it takes 3 days for production, NONETHELESS, ON THE 3rd Business Day, I have been told that the glasses are NOT EVEN in production YET!!! This is UNACCEPTABLE!

These are PRESCRIPTION Glasses, which are NEEDED for good vision, not some sunglasses ordered just for vanity!

What happened to the guarantee? No-one could even tell me WHY they are not in production yet or WHEN they will actually be in production.

Review about: Eyeglasses.

Reason of review: Order processing issue.

Monetary Loss: $45.

Preferred solution: Let the company propose a solution.

I liked: Prices.

I didn't like: Customer service is a joke, Product and customer service, Processing.

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