100% full Not resolved
Customer service

I ordered a pair of rimless glasses from GlassesUSA with high hopes having read a fair amount of positive reviews. Most say they got them in time, had great quality, and was totally satisfied. So far, I am not one of those people. I ordered my frames and waited several days for them to go through the "5 stripe quality assurance process" whatever that means. once I finally got them, the lenses were of the incorrect RX and they left the mounting screws extending 1/4" out WITH THE PLASTIC CAPS FROM THE DISPLAY CASE still attached.

So im thinking, "ok, that bugs me, but they say its a worry free return/exchange and things happen. Ill return them and have them re do them."

Thats where my trouble began. First i emailed the returns dept explaining my situation and only got a automated response. then nothing. for three days now. Then called the customer 800#. three times. all left me on hold for 15+ minutes. Once someone picked up, I got a person on the phone who sounded like it was a teenager working first day working at a pizzeria taking orders. incoherent and nervous and utterly unhelpful. only could say that "im sure they will get back to you, but im sorry only returns can handle this"

so far this is a terrible first impression. Im thinking they do not care to provide good customer service. Ive ordered from other companies from china which i had less expectations and i was 100% happy with no issues. This company needs to get better service. And don't use that ridiculous 5 stripe thing in their marketing when its not explained nor implemented. maybe they need a 6 stripe process- the 6th being ACTUALLY CHECK THE ORDER.

Heres the quoted email for when i placed the order: "As your prescription details require your lenses to receive more specialized processing, your final product should finish within the next 3 business days, and you will then receive notification of further details of the shipment. We promise you – it is all worth the wait. "

yeah right. glad it was cheap.

Review about: Glassesusa Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $47.

Preferred solution: Deliver product or service ordered.

Had an Experience with GlassesUSA?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be the first to start a discussion

You May Also Like

Shopko Optical - Paid for glasses and they never shipped them to me. Worst place to go for service and eye care products Shopko Optical "From: Me Sent: Thursday, June 16, 2016 4:42 PM To: service.eyecare@shopko.com Subject: Customer complaint On 5/21/16 I came in for my eye exam. Store 0099 in Onalaska WI. I had picked out..." Read more Quay Eyeware - QUAY AU bad quality, worse service Quay Eyeware "The first pair I bought was My Girl from Urban Outfitters. After a month of having them, I accidentally scratched the lenses beyond repair. I emailed Quay, and their response..." Read more Starkey Hearing Technologies Series S Hearing Aids Review Starkey Hearing Technologies "My sister and I have very severe hearing loss, we used your hearing aids for many many years, almost a year ago we got your newest supposingly your best digital..." Read more Eyebuydirect - Very disappointed Eyebuydirect "This happened to me recently. It just broke within two weeks and they charged me shipping. Then I got the new ones. They were the same pair. I was wiping..." Read more Wish - My money or a lawsuit Wish "My credit card document states that I spent over $600 in checking out my car on your app I registered out of Baltimore City I recently just got a lawsuit..." Read more Pulse TV - Opened package and found screw stripped on floodlite Pulse TV "yes, I tried but its Sat. I guess they are not at work, light has 2 stripped threaded holes used for mounting need you to make good on this sale...." Read more Lbc Express - Rude Lbc Express "I dont like my experience in lbc..kasi tumawag sila sakin na andyan na daw yung delivery.tapos sabi ko na epadeliver sa bahay kong saan nakaadress ..sabi nila firsttime daw nila..." Read more We're taking legal action against CMK Construction, Inc. Cmk Construction "It has been two months since I originally posted this review. Since then, we have retained legal counsel. Unfortunately, CMK Construction has not been responsive to our attorney. Therefore, at..." Read more