954 Lexington Ave, New York, NY 10021, USA
Not resolved
1.5
Details
1 comment

I received my first order of glasses like they said in about a week. They did the prescription wrong and I couldn't use my glasses.

I sent them back right away so I could receive the correct prescription asp. I received an e-mail saying they received them and would start making the new pair. I waited and waited but heard nothing so I contacted them on phone and email. I contacted them about 7 times before I got the new pair made.

It was exactly one month to the day before they were made from when they shipped back to me.

It seems that after they have your money they are in no hurry to continue making your order correctly and getting it back to you. It will soon be about 6wks.

Product or Service Mentioned: Glassesusa Shipping Service.

Reason of review: Order processing issue.

Preferred solution: Let the company propose a solution.

GlassesUSA Pros: Prices.

GlassesUSA Cons: Service, Slow response time.

  • Terrible After Purchase Service
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Anonymous
#1756261

They have stolen my money just like the people above. No one knows where anything is and tracking info is lost.

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