Not resolved

I ordered Ray-Ban glasses on the 24th of March. It has been well over a month....and still no glasses. I have had every excuse in the book and have heard them 5 times over.

1. They are "in production" I got that one 4 times

2."They are having their "final inspection" got that one three times

3.Would you like to "speak to a supervisor" got that one only 1 time,

4."Oh they were mailed out today and you should have them in 2 to 3 days" Got that one eight times

5.DHL has picked them up but…I’m not able to give you a tracking number at this time.

6. They actually admitted to me that, somebody dropped the ball.

7. A million "I'm sorrys

These are expensive Ray-Bans…..even at Glassesusa expensive price. However here is the best part…….

Glassesusa could not send me the glasses in over a month………However they took the money out of my account in a New York second.

I have been kind, patient and very understanding of the whole situation…..but I am now ready to cancel my order. Do you feel that this is the correct way to give EXCELLENT CUSTOMER SERVICE??

Product or Service Mentioned: Glassesusa Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $260.

Preferred solution: Price reduction.

GlassesUSA Pros: Glasses that i ordered.

GlassesUSA Cons: Customer service.

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I am now at the 2-week mark with no end in sight for delivery. They got their last order from me.

Eileen L


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