Simply tried to order glasses and it turned into a 90 minute phone call ...one person after another, all EXTREMELY difficult to understand, since they are NOT native (English) speakers, then on to two different supervisors that just read to you off their canned response. No individual attention...just kept reading off the same prepared script.
An absolutely horrible experience...start to finish.
Then to make matters worse I get an email the next day telling me I'm a valued customer..blah, blah, blah...with an offer to email, call or chat to resolve my issues... I called and went right back into the same "pool" of clueless phone drones. They refused to let me speak to the guy who sent the email...first telling me he's busy...then telling me they are not allowed to transfer calls to other divisions...etc...etc...etc..Total BS.
Stay away from this company...I've dealt with them for the last time...
Reason of review: Poor customer service.
Preferred solution: A personal apology from the corporate office in New York.
GlassesUSA Cons: Arrogan response and total disregard for customer service, Inconsiderate, Totally clueless and rude assistance i received.