Product: Glassesusa Shipping Service Clear all filters (37 of 37 reviews match)
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GlassesUSA - Horrible Experience

2.6
Details
I originally ordered Extreme Joy 3046 clear blue and Revel Black. The production team said yes to Extreme Joy 3046 clear Blue ONLY!! So I emailed them back replace revel black with Extreme Joy 3046 Black. I received the Extreme Joy 3046 clear blue but not Extreme Joy 3046 Black. They lost both tracking numbers!! This has been going more than 1 month and very frustrated!! No one seems to know what is going on!
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Review
#1548208 Review #1548208 is a subjective opinion of poster.
Service
Glassesusa Shipping Service

DO NOT BUY ANYTHING FROM GLASSESUSA

1.0
Details
Bought a pair of glasses. Frame was so defective I can't wear the new glasses I bought. Requested 3 times label to ship back defective product. Months and months later.. no label or reply to ship f*--ked product back. Had to eat $240. DO NOT DO BUSINESS WITH GLASSES USA
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Review
#1531720 Review #1531720 is a subjective opinion of poster.
Service
Glassesusa Shipping Service
Cons
  • Sent me a defective product and i had to eat the purchase
Reason of review
Damaged or defective
Loss
$240
Preferred solution
Let the company propose a solution

GlassesUSA - Worst company

1.0
Details
My order was made last Aug. 8 2018 and up to now I haven't received it. My order number is 1000241673
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Review
#1358297 Review #1358297 is a subjective opinion of poster.
Service
Glassesusa Shipping Service
1.5
Details
I received my first order of glasses like they said in about a week. They did the prescription wrong and I couldn't use my glasses. I sent them back right away so I could receive the correct prescription asp. I received an e-mail saying they received them and would...
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1 comment
Anonymous
#1756261

They have stolen my money just like the people above. No one knows where anything is and tracking info is lost.

Review
#1268314 Review #1268314 is a subjective opinion of poster.
Service
Glassesusa Shipping Service
Pros
  • Prices
Cons
  • Slow response time
  • Service
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Tags
  • Terrible After Purchase Service
2.7
Details
even at Glassesusa expensive price. However here is the best part……. Glassesusa could not send me the glasses in over a month………However they took the money out of my account in a New York second. I have been kind, patient and very understanding of the whole situation…..
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2 comments
Anonymous
#1537519

I am now at the 2-week mark with no end in sight for delivery. They got their last order from me.

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Review
#1242765 Review #1242765 is a subjective opinion of poster.
Service
Glassesusa Shipping Service
Pros
  • Glasses that i ordered
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$260
Preferred solution
Price reduction
1.6
Details
I have no idea if the quality of these glasses are worth a darn, but their Service sucks and their arrogant attitude is worse. They either LIE on their web site or have some fine print *** that covers their *** Never again! I'll pay local folks for sunglasses next...
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Review
#1230661 Review #1230661 is a subjective opinion of poster.
Service
Glassesusa Shipping Service
Cons
  • Arrogan response and total disregard for customer service
  • Misleading terms of service
  • Lousy service
Reason of review
Poor customer service
Loss
$10
Preferred solution
Full refund
Resolved

Update by user Mar 28, 2018

Decided to keep glasses since the prescription was correct. Did not contact GlassesUSA.

Original review posted by user Mar 28, 2018

I just received my prescription eyeglasses from GlassesUSA. The actual eyeglass prescription seems to be correct, but I got the wrong frame. I ordered the Clifford Olive frame, but believe I got the Clifford Black w/Leopard frame. I have read so many negative reviews...
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Review
#1221064 Review #1221064 is a subjective opinion of poster.
Service
Glassesusa Shipping Service
Reason of review
Not as described/ advertised
Loss
$148
Preferred solution
Let the company propose a solution
1.5
Details
I ordered a pair of single vision glasses on March 1st.The lens had standard coatings, that I've received from competitors numerous times in years past - after the order was placed they renamed it on their website to say '6BD processing', that's six business days! I...
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1 comment
DelicateCrab881
#1761729

Waiting almost a month for glasses that said 6 days to receive. Ready to call CC company to tell them not accept the charge, order placed on 9/18.

Review
#1209124 Review #1209124 is a subjective opinion of poster.
Service
Glassesusa Shipping Service
Reason of review
Not as described/ advertised
Ordering from a site called, "GlassesUSA" you would not expect your upgraded express tracking to look like this: Shipment Progress "LOCATION DATE LOCAL TIME ACTIVITY Louisville, KY, United States 01/14/20xx 8:05 A.M.Your package will be held at a warehouse until it is...
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1 comment
Anonymous
#1707690

Same problem, had customer service issues with 1st order, gave them a pass and did it again, funny glasses usa are shipped from ASIA.

Review
#1168727 Review #1168727 is a subjective opinion of poster.
Service
Glassesusa Shipping Service
Reason of review
Order processing issue

Contact GlassesUSA Customer Service

Mailing Address:
GlassesUSA
954 Lexington Avenue, Suite 537
New York, New York 10021-5013
United States
Phone:
(800) 917-7083
All GlassesUSA Contacts

GlassesUSA Reviews

  1. 129 reviews
  2. 65 reviews
  3. 23 reviews
  4. 3 reviews
  5. 5 reviews
GlassesUSA reviews
1.7
Details
Do NOT buy from this company.They are completely unreliable. I ordered glasses. They arrived with a mistake in the size of the bifocal. I called, returned the glasses and waited and waited and waited. Finally i called...Oh..that is a different department. The returns...
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Review
#1167629 Review #1167629 is a subjective opinion of poster.
Service
Glassesusa Shipping Service
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$140
Preferred solution
Full refund
Tags
  • return policy
  • Scam Glasses Usa