Product: Glassesusa Eyeglasses Clear all filters (45 of 45 reviews match)
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GlassesUSA - Complaints

1.5
Details
I have had more than 40 emails between myself and the company regarding the order of two different pairs of glasses one that was delivered to me with the wrong prescription lens on the left, they recognize their failure in reading the prescription and even posted the wrong prescription in the prescription card identifying there optical processing. The company itself only uses a call-center based out of the Philippines that none of the staff there can or is willing to give direct contact information on how to contact the corporate office either based in New York or in Illinois which is the receiving center for all returns.
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Review
#1686215 Review #1686215 is a subjective opinion of poster.
Product
Glassesusa Eyeglasses
Pros
  • Presentation and promise of service
  • Website
  • Talking for hours with customer service
Cons
  • Product quality
  • Product and customer service
  • Poor quality
Reason of review
Order processing issue
Loss
$250
Preferred solution
Deliver product or service ordered
Tags
  • cancellation scam
  • Glasses Online
1.6
Details
I ordered glasses six weeks ago. The first pair had in incorrect prescription. I called, and they acknowledged they were wrong. We confirmed the correct prescription, and I sent the pair back ... three weeks later I received a new pair. Again wrong prescription. I...
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1 comment
Anonymous
#1771328

You need to dispute the charge with your credit card company ASAP. GlassesUSA will NEVER refund your money, no matter what- it's their "business model": Take your money and your order, then order the cheapest *** glasses they can find in China, then they'll email you and say "your order wasn't correct" (to cover up the fact that they're ordering from China) and then in about 3 weeks from now you'll get some complete piece of junk and from then on GlassesUSA will simply ignore you and your repeated requests for a refund. The ONLY way people get their money back from this FRAUD of a company is by disputing the charges with their credit card companies or banks.

Review
#1685883 Review #1685883 is a subjective opinion of poster.
Product
Glassesusa Eyeglasses
Cons
  • Keep sending bad prescriptions no refunds

GlassesUSA - Prescription was no sent

1.1
Details
The glasses I received was not what my doctor had prescribed. GlassesUSA states they have a 90 return policy. If this was a product malfunction, I could understand. However, this is a prescription fulfillment (optician) error which I doctor found when examining my glasses at my next appointment. BEWARE CONSUMERS...this company has no concern or accountability for their service.
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Review
#1674919 Review #1674919 is a subjective opinion of poster.
Product
Glassesusa Eyeglasses
Cons
  • Lack of professional accountability
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.9
Details
Emailed the company because I didn't get my second pair... The one I really wanted. They the request was sent to production and I will hear in 1-2 days. 2 days later, I called. Asian voice says, Ok, I will send to production and you will hear in 1-2 days. I said that...
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Review
#1665652 Review #1665652 is a subjective opinion of poster.
Product
Glassesusa Eyeglasses
Pros
  • Order online promise receive items quick
Cons
  • Glasses never delivered
Reason of review
Problem with delivery
Loss
$135
Preferred solution
Deliver product or service ordered

GlassesUSA - Waste if Money and Time....Never Again

1.5
Details
I ordered two pairs of glasses and thy got the prescription wrong. Took longer than the time estimated to arrive. I then returned the glasses and ordered the same pair again but called ahead to make sure they didn't make the same mistake again. I received my second pair about 3 weeks later and they were wrong again.
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Review
#1646884 Review #1646884 is a subjective opinion of poster.
Product
Glassesusa Eyeglasses
Reason of review
Return, Exchange or Cancellation Policy
Loss
$365
Preferred solution
Price reduction

Don't purchase from Glassesusa.com

1.0
Details
Purchased "Ray Ban" glasses from Glassesusa.com. Not Ray Bans so they should not have advertised as Ray Bans. Glasses broke after second wear. Returned to them for replacement... and waited... and waited... and contacted and waited... 2 months later the order was finally processed and I'm waiting for arrival (which may take another 2 months). Live and learn. Never again.
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Review
#1639991 Review #1639991 is a subjective opinion of poster.
Product
Glassesusa Eyeglasses
Reason of review
Bad quality
Loss
$250
Preferred solution
Deliver product or service ordered

GlassesUSA - No Refund! - Buyer Beware!!!

1.0
Details
I purchased several pairs of glasses, and a day later was hit up for more money as their computer miscalculated the charge. I cancelled the order and 24 days later have still not received my refund. The charge had not even posted yet when I cancelled the order, yet they are holding on to my funds. I filed a complaint with the Better Business Bureau and they lied to them and told them they had already refunded my payment. My FSA card says in order to file a dispute they have to cancel the card and send me a new one in a few weeks, and the dispute can take up to 90 days. These people are a royal pain in the *** to deal with. I would avoid them at all costs.
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Review
#1634021 Review #1634021 is a subjective opinion of poster.
Product
Glassesusa Eyeglasses
Pros
  • Pathethic
Cons
  • No refunds
Reason of review
Return, Exchange or Cancellation Policy
Loss
$410
Preferred solution
Full refund
Tags
  • Return Policy Ripoff
1.0
Details
GlassesUSA - Same as everyone else - Asian lack of customer service
GlassesUSA - Same as everyone else - Asian lack of customer service
GlassesUSA - Same as everyone else - Asian lack of customer service
GlassesUSA - Same as everyone else - Asian lack of customer service
I placed an order of two prescription glasses using a discount code in addition to a store credit that I had from returning a pair earlier this year. After two weeks I get an email that one frame was sold out and to select another, which I did. I responded to the email...
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Review
#1608080 Review #1608080 is a subjective opinion of poster.
Product
Glassesusa Eyeglasses
Pros
  • Although this turned out to be false
  • Low prices
Cons
  • Everything about their customer service
  • Glasses were never made let alone delivered
  • Glasses never delivered
Reason of review
Order processing issue
Loss
$600
Preferred solution
Full refund
Resolved
1.8
Details

Update by user Jul 19

Raleigh Post Office tracked it. Durham PO found the package and forwarded it to the correct Address.

Update by user Jul 19

Thankfully, the Raleigh / Durham Post Office tracked down the package and delivered it yesterday. My other forwarded priority packages had been sent to Virginia for...

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Review
#1589748 Review #1589748 is a subjective opinion of poster.
Product
Glassesusa Eyeglasses
Pros
  • Frames
Cons
  • Kept my money and gave me no product
Reason of review
Problem with delivery
Loss
$125
Preferred solution
Deliver product or service ordered
Tags
  • Warranty And Customer Service

Contact GlassesUSA Customer Service

Mailing Address:
GlassesUSA
954 Lexington Avenue, Suite 537
New York, New York 10021-5013
United States
Phone:
(800) 917-7083
All GlassesUSA Contacts

GlassesUSA Reviews

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  5. 5 reviews
GlassesUSA reviews

Eyebuydirect - Liars

1.0
Details
Refused to abide by warranty and would not work to resolve.
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Review
#1546802 Review #1546802 is a subjective opinion of poster.
Product
Glassesusa Eyeglasses
Reason of review
Warranty issue