Product: Glassesusa Eyeglasses Clear all filters (12 of 12 reviews match)
filters
seller:
Show
product:
On January 9th 2018 I ordered glasses, I attached my prescription to the order and the company immediately took the monies from my account. The next day they sent an email stating that they needed my prescription, I resent it and they could not seem to match them with...
Read more
1.0
Product
Glassesusa Eyeglasses
I didn't like
  • This is just unacceptable
#1188143
Reply to reviews
GlassesUSA - Faulty Glasses they would not honor
I am VERY upset because this is a faulty product and should be covered by GlassesUSA and not me. I called again today and was told a supervisor would call me within 2 business days. I never received a call from the first time I requested a call back. I understand...
Read more
3.2
Product
Glassesusa Eyeglasses
I liked
  • Prices
I didn't like
  • Poor quality
#1147438
Reply to reviews
I purchased 3 pairs of glasses with GlassesUSA and had a problem with all of them. But the worst problem was with a return for a prescription pair of glasses that they didn't prepare correctly. I returned them immediately (within their 14 day period) and when I...
Read more
1.4
Product
Glassesusa Eyeglasses
I didn't like
  • Never received glasses but was charged
  • Customer service
  • Very poor customer service
#1128304
Reply to reviews
Show

GlassesUSA - Poor quality

Highly recommend purchasing from another provider. I have finally discontinued ordering from GlassesUSA due to low quality materials from lense coating coming off after minimal use to color fading and/or cracking. Experience with Customer Service has been lacking as well.
Product
Glassesusa Eyeglasses
#1127377
Reply to reviews
GlassesUSA - Defective Frame - Eight Months. - $298.00
GlassesUSA - Defective Frame - Eight Months. - $298.00
(See photos) I sent glassesusa a email explaining that I was very dissatisfied regarding these set of circumstances and two days later I received a very brief letter generically by computer or by an individual (or a pseudo), stating that I to send them the...
Read more
Waymon
Waymon

I have same issue. Since I had paid over $200 for lenses from my ophthalmoligist's office, I had no choice but to reorder same frame with 50% discount. The arm on these fra...

1.0
Product
Glassesusa Eyeglasses
#1124314
Reply to reviews
I ordered 2 pair of prescription glasses, returned both pair, never wore them, tried them on very wrong prescription. they were sent back immediately. Persuaded to order again. Prescription was wrong again. sent both pair back in the same package. I paid for postage...
Read more
2.6
Product
Glassesusa Eyeglasses
I liked
  • Low prices
I didn't like
  • Wrong prescription
#1119822
Reply to reviews
When I got the first pair, I called GlassesUSA to complain. I had to return the glasses and pay postage> Then the replacement pair was still incorrect. I took them to my optician locally. The lens RX is STILL WRONG> I called the company and was told to get a letter...
Read more
Product
Glassesusa Eyeglasses
#1093425
Reply to reviews
GlassesUSA - Sent me broken glasses, with wrong prescription.
I dug out my prescription from my eye doctor, and noticed that the prescription indicated on the id card, provided with the glasses, was incorrect. I called customer service, and the rep. I spoke to told me to mail the glasses back and send the Service dept. an email...
Read more
1.1
Product
Glassesusa Eyeglasses
I didn't like
  • Staff is could care less and lies s
  • Poor quality
  • Wrong prescription
#1089619
Reply to reviews
GlassesUSA - Glasses broke within 90 days
Contacted GlassesUSA and was told a qualified for half off my next pair. What a rip off. The pair from GlassesUSA were not all that much cheaper than the pair I had gotten from my eye doctor, but the ones from my doctor are over three years old, and what I am back to...
Read more
2.5
Product
Glassesusa Eyeglasses
I didn't like
  • No response to my replies
  • Product and customer service
  • Quality of glasses
#1083614
Reply to reviews
Although I uploaded his prescription, they called the doctor and used mine instead of his. Instead of the ten days they promised, it took almost three weeks to get the glasses Once the arrived, we immediately realized they were the incorrect RX. I emailed them...
Read more
1.4
Product
Glassesusa Eyeglasses
I liked
  • Prices
I didn't like
  • Lack of management support
  • Lack of communication
  • Completely inaccurate time estimates
#1021371
Reply to reviews