Product: Glassesusa Customer Care Clear all filters (0 of 31 reviews match)
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They are all trained to say, we are sorry you have to reorder your glasses that were ordered wrong. I am even willing to pay to get them reworked, there is a very narrow opportunity to get it right. If not you are toast. Good luck to future customers of GlassesUSA....
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Glassesusa Customer Care
#1253348
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I'm going to look into a Class Action Lawsuit Against this company. I've returned my glasses over 2 weeks ago have emailed them and called them twice and no refund just emails saying they are forwarding to the right department but never get any real response. Asked to...
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Anonymous
Anonymous

Just comparing GlassesUSA with Zenni... looks like it's going to be Zennie

1.0
Product
Glassesusa Customer Care
I didn't like
  • Poor customer service and the company as a whole
#1251497
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I and my husband have purchased several pair of glasses with them. I recently purchased glasses and I requested a refund within 10 minutes of purchasing these glasses. I was told to fill out the RMA form. I did that. They said they would not continue the order. 2 days...
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1.0
Product
Glassesusa Customer Care
I liked
  • Glasses price
  • Saved prescriptions
I didn't like
  • Customer service
#1246310
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Bought glasses on line.Frames were defective. Returned frames and asked for replacement. They sent back the frames I returned. Called customer “care” and explained issue and I asked for money back. Customer care said they wouldn’t provide money back but would issue a...
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2.4
Product
Glassesusa Customer Care
I didn't like
  • Very poor customer service
#1236417
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They sent the wrong pair of glasses and I sent them for a refund as requested by email - followed their script.I have proof they received glasses, etc. Have been led around by the nose for over a week and finally told today that they would not refund my money, they...
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Anonymous
Martine St John

After I threatened them with my attorney, they refunded my $185 in full within two days, after saying they would return it within 30 days. I refused their offer and gave them ...

h.kitchener
h.kitchener

If you paid via credit card, dispute the charge now while you still can.

Product
Glassesusa Customer Care
#1210488
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I ordered two pairs of glasses from GlassesUSA and I was expecting the worst. I read terrible reviews AFTER I finalized my purchase and was worried sick. However, I was pleasantly surprised. They kept me informed throughout the whole process, email after email with...
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Glassesusa Customer Care
#1135819
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I've spent at least one hour chatting online with a rep in order to place an order.Credit card was charged instantly and then they changed their mind and as per the rep I've talked to the discount for lenses couldn't be applied anymore (there is nowhere stated this -...
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1.0
Product
Glassesusa Customer Care
#1135199
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Please stay away.Lied about pricing. Wish they would have been honest before placing my order. They already charged my credit card for an agreed amount, but then still asking me to pay for more money later on. Very unprofessional. Oh yeah, their refund process is a...
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1.0
Product
Glassesusa Customer Care
#1119087
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GlassesUSA - Horrible

Horrible business with the worst customer service I have ever encountered. Rude is a understatement, more like we will cut you off, yell and say things like "I dont care!" hidden fees and dates, days to get responses by email, purposely delayed manufacturing and shipping dates... Dumbfounded...The price doesn't justify the experience.
1.4
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
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Glassesusa Customer Care
#1084193
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GlassesUSA - The worst

Literally the worst company in existence. Placed an order online and canceled it 10 minutes later. And still have not received my refund in 14 days. I've called at least 15 times and get told the same thing each time "we're going to do an express return for you so you'll be getting it soon"
1.3
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Glassesusa Customer Care
#1079690
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