Product: Glassesusa Customer Care Clear all filters (55 of 55 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

GlassesUSA in Calhoun, Georgia - Glasses USA Customer Service is a Joke

Glasses USA's customer is a *** joke. English as a second language Asian patched in from Taiwan to tell me jack *** from reading off her screen. I not a all sure whey they put on the charade of pretending to offer customer service. Said the order was still in "production" — but couldn't tell WHEN it would be out of "production" — and couldn't give me ANY projected shipping date. DON'T SEND MONEY TO THESE PEOPLE
View full review
Review
#1661954 Review #1661954 is a subjective opinion of poster.
Service
Glassesusa Customer Care
Reason of review
Poor customer service
1.6
Details

Update by user Aug 24

nothing. Made a complaint to BBB

Original review posted by user Aug 23

Ordered glasses on July 9. Uploaded prescription. Signed up for their 3 payment plan, administer by a company called "Split it". On July 19, I received an email stating they could not fill the prescription as ordered. They were for...
View full review
Review
#1633181 Review #1633181 is a subjective opinion of poster.
Service
Glassesusa Customer Care
Cons
  • Management does not resolve issues
  • Service & communications
  • Repeatedly ignore customer requests
Reason of review
Return, Exchange or Cancellation Policy
Loss
$309
Preferred solution
Full refund
1.0
Details
I placed an order for contacts. I sent in a copy of my prescription; should be no problems, correct? WRONG! USAGlasses sent me the wrong contacts for the right eye. I IMMEDIATELY contacted them to set up the replacement contacts with the correct prescription....
View full review
Review
#1613662 Review #1613662 is a subjective opinion of poster.
Service
Glassesusa Customer Care

GlassesUSA in Albuquerque, New Mexico - Bad experience with both the glasses received and customer service

1.0
Details
Received glasses that fogged up constantly and wrong color sent. Bad experience with customer service who said I exceeded the 30 day return limit even though their ad stated 365 day warranty free shipping and returns. Customer Service just said it still depends on returns department in answer to the glasses fogging up problem and by the way I paid extra for the non-fogging ones. In fact I paid the premium prices for the glasses and lens whch were not suppose to fog. Also it took over 2 weeks to get the glasses. Never again use this on-line glasses USA. They do very little to help you.
View full review
Review
#1587731 Review #1587731 is a subjective opinion of poster.
Service
Glassesusa Customer Care
Reason of review
Return, Exchange or Cancellation Policy

GlassesUSA - Return of money, after canceling and order

1.0
Details
I have contacted this company so many time to get my money back and you get the same old story, and nothing happens, this whole company is a scam. LEGS HOPE SOMEONE SOMEWHERE GETS TO THEM AND SHUTS THEM DOWN.
View full review
Review
#1562605 Review #1562605 is a subjective opinion of poster.
Service
Glassesusa Customer Care
Pros
  • Pathethic
Cons
  • Outright lies to consumer
  • This company is a scam
  • Return and refund process
Reason of review
Refund of my money.
Loss
$160
Preferred solution
Full refund
Tags
  • return policy
1.0
Details
I got a fresh prescription from out local Ophthalmologist that the VA paid for which was a miracle! And I ordered two pair of Progressive lens glasses. One set of lenses on the pair I used most with great care keeping them in their protective box until needing them...
View full review
Review
#1537333 Review #1537333 is a subjective opinion of poster.
Service
Glassesusa Customer Care
1.7
Details
Why are they hiding from their customers? it's obvious, the products are cheaply made and break very easy and the warranty plan is as useless as their customer service. i should learned my lesson from the other 3 pairs we purchased. DON'T use GlassesUSA it is a rip...
View full review
Review
#1534469 Review #1534469 is a subjective opinion of poster.
Service
Glassesusa Customer Care
Cons
  • Service & communications
Reason of review
Poor customer service
Loss
$216
Preferred solution
Deliver product or service ordered
3.1
Details
Returned two pair of glasses, one defective frame, other did not fit on 4/10/19 on same day received. After not receiving any updates, contacted them on 4/19, 4/29, 5/2, and 5/6. Each call I made I received the same explanation; in Receiving dept. and will send them an...
View full review
Review
#1528876 Review #1528876 is a subjective opinion of poster.
Service
Glassesusa Customer Care
Pros
  • Selection of glasses
Cons
  • Bad service
Reason of review
Poor customer service
Loss
$567
Preferred solution
Full refund
Tags
  • Poor Customer Experience

GlassesUSA in Ambler, Pennsylvania - They tie up you money in their account for over a month from cancelation

That says it all. I ordered, canceled because of the long wait, and still waiting almost a full month for my credit. And when I called I was told not only will it take a month to get my credit but it will not show on cc until next billing cycle...I have to pay for this. Please think about this *** when you consider ordering from this company that is located in Taiwan...!
View full review
Review
#1526468 Review #1526468 is a subjective opinion of poster.
Service
Glassesusa Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact GlassesUSA Customer Service

Mailing Address:
GlassesUSA
954 Lexington Avenue, Suite 537
New York, New York 10021-5013
United States
Phone:
(800) 917-7083
All GlassesUSA Contacts

GlassesUSA Reviews

  1. 129 reviews
  2. 65 reviews
  3. 23 reviews
  4. 3 reviews
  5. 5 reviews
GlassesUSA reviews

GlassesUSA in Reston, Virginia - SO POOR

1.0
Details
I placed my order, credit card etc. Just as you would do with any honest company. My order had all the correct info on form that I printed out. Glasses USA fabricated a different city, state and zip code. Shipping label stated DO NOT FORWARD/DO NOT RETUNN. USPS destroyed my order. GlassesUSA did not help. They are awful. DO NOT USE THEM THEY ARE A FRAUD.
View full review
Review
#1516791 Review #1516791 is a subjective opinion of poster.
Service
Glassesusa Customer Care
Pros
  • Although this turned out to be false
  • Pathethic
Cons
  • Everything about their customer service
  • Bad company
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution