Product: Glassesusa Customer Care Clear all filters (27 of 27 reviews match)
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Bought glasses on line.Frames were defective. Returned frames and asked for replacement. They sent back the frames I returned. Called customer “care” and explained issue and I asked for money back. Customer care said they wouldn’t provide money back but would issue a...
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2.4
Product
Glassesusa Customer Care
I didn't like
  • Very poor customer service
#1236417
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I ordered two pairs of glasses from GlassesUSA and I was expecting the worst. I read terrible reviews AFTER I finalized my purchase and was worried sick. However, I was pleasantly surprised. They kept me informed throughout the whole process, email after email with...
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Glassesusa Customer Care
#1135819
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I've spent at least one hour chatting online with a rep in order to place an order.Credit card was charged instantly and then they changed their mind and as per the rep I've talked to the discount for lenses couldn't be applied anymore (there is nowhere stated this -...
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1.0
Product
Glassesusa Customer Care
#1135199
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Please stay away.Lied about pricing. Wish they would have been honest before placing my order. They already charged my credit card for an agreed amount, but then still asking me to pay for more money later on. Very unprofessional. Oh yeah, their refund process is a...
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1.0
Product
Glassesusa Customer Care
#1119087
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GlassesUSA - Horrible

Horrible business with the worst customer service I have ever encountered. Rude is a understatement, more like we will cut you off, yell and say things like "I dont care!" hidden fees and dates, days to get responses by email, purposely delayed manufacturing and shipping dates... Dumbfounded...The price doesn't justify the experience.
1.4
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Price Affordability
Product or Service Quality
Product or Service Quality
Reliability
Staff
Value for money
Value for money
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Product
Glassesusa Customer Care
#1084193
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GlassesUSA - The worst

Literally the worst company in existence. Placed an order online and canceled it 10 minutes later. And still have not received my refund in 14 days. I've called at least 15 times and get told the same thing each time "we're going to do an express return for you so you'll be getting it soon"
1.3
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Price Affordability
Product or Service Quality
Product or Service Quality
Reliability
Staff
Value for money
Value for money
Website
Product
Glassesusa Customer Care
#1079690
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GlassesUSA - Refund

Ordered glasses and canceled it three days after. Called on may 24th and was told two weeks for a refund. Now after calling on three different occasions I was told that they apologize and it will take possibly 30days now!! The customer service center sounds loud and unprofessional and I will never recommend this place to anyone!!! Thanks Tori Spelling for nothing!!
Product
Glassesusa Customer Care
#1057117
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I ordered a pair of Ray Ban prescription sunglasses.They emailed me the next day and said that my prescription would not fit into the sunglasses I chose and I need to call and chose another pair. I called them and requested a order cancellation. It was obvious I was...
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Glassesusa Customer Care
#1050337
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So i ordered glasses and contacts.Got my glasses in got my contacts in and the axis for my left eye was wrong. It has been over a month since i sent them back. I have called numerous times an been given the run around every time. I even talked to a manager named Rick...
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Glassesusa Customer Care
#1039742
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Total trash.I called multiple times to cancel my order and on the link they send to completed a return or cancellation it said my order had been successfully cancelled; however, for some reason I kept receiving update emails about my glasses being made and shipped....
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1.4
Product
Glassesusa Customer Care
I didn't like
  • Staff is could care less and lies s
  • Product and customer service
  • Customer service
#1027307
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