Featured Not resolved

I purchased glasses for my 21 year old granddaughter who has worn glasses 12 years. We got the transition lenses.

She wore them 2 weeks and the transition lens coating starting coming off. I called to let them know and was told to send pictures and they would review. A week after after my calling and emailing numerous times, I was told the insurance I purchased would cover the glasses. They requested I pay a 30.00 co-pay and pay for shipping and tracking for the old glasses to be returned before they would replace them.

If I failed to do so, they would NOT replace them. I am VERY upset because this is a faulty product and should be covered by GlassesUSA and not me. I called again today and was told a supervisor would call me within 2 business days. I never received a call from the first time I requested a call back.

I understand anything can be faulty; however its up to the company to honor their work. GlassesUSA did not honor their work.

Product or Service Mentioned: Glassesusa Eyeglasses.

Reason of review: Damaged or defective.

Monetary Loss: $20.

Preferred solution: Deliver product or service ordered.

GlassesUSA Pros: Prices.

GlassesUSA Cons: Poor quality.

  • Terrible After Purchase Service
Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

GlassesUSA Reviews

  1. 134 reviews
  2. 66 reviews
  3. 23 reviews
  4. 3 reviews
  5. 5 reviews
GlassesUSA reviews