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I recently received one of MANY online adds from glassesusa.

The ad said buy progressives and get frame free. I carefully examined the add for exclusions which there were none.

After going through the whole ordering process when I tried to enter discount code - NOT valid.

I called the company and was frames I ordered were not available with discount code.

I asked to speak with a supervisor and was put on hold for 30 mins. the told supervisors were busy. I was told a supervisor would call me back that afternoon. NO CALL -NO SURPRISE!

I called the next day and after being forced to explain the problem AGAIN I lost my patience and said just put a supervisor on the line. I was put on hold and finally a very polite man named Ralph Manning came on the line.

He talked well but solved nothing! The add has been changed but I still have original!

NBC problem solvers here I come

Reason of review: Poor customer service.

Preferred solution: honor their advertisement.

I didn't like: Poor customer service and the company as a whole.

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