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Contact GlassesUSA Customer Service

How to Reach a Person at GlassesUSA

Verified Contact Information

Toll-Free Number:

  • 1-844-244-1186
Call Now
Send Message

General Info:

  • 1-212-784-6094

Customer Service:

customercare@glassesusa.com
returns@glassesusa.com
Returns

General Info:

service@glassesusa.com

Jobs/ Career:

privacy.hr@glassesusa.com
Recruitment Privacy Requests

Legal:

privacy@glassesusa.com
Privacy Inquiries
legal@glassesusa.com

GlassesUSA Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular GlassesUSA Phone Number
1 (844) 244-1186
Average Hold Time
00:01:46
Average Calls duration
3 minutes
Most Popular GlassesUSA Email Address
returns@glassesusa.com
GlassesUSA Live Agent Availability
11% of callers successfully reach a real person
Issue Resolution Rate
Low (5% reported full resolution)
View full overview

How to Contact GlassesUSA Customer Service?

Dial the following GlassesUSA customer service number: 1-844-244-1186 if you have some questions about eyeglasses, sunglasses, brands, contact lens assortments, or order features. This line is available 7 days a week from 7 a.m. to midnight ET. If you have no opportunity to call and communicate with a specialist in real time, write a letter to one of the following GlassesUSA emails: Service@glassesusa.com (order-related questions) or Returns@glassesusa.com (returns-related questions).

If you prefer to solve all issues related to the products in real time in writing, the online store gives such an opportunity. To use an online chat, click on an appropriate blue button in the lower right corner of the Glassesusa website. To start your communication, choose the question you want to get an answer to from the ones offered in the chat window or enter your question in the “Message…” field.

The GlassesUSA main office is located at the following address: GlassesUSA 954 Lexington Avenue, Suite 537 New York, New York 10021-5013, United States. Use it for sending letters, documents, and other corporate-related papers. After filling in all the fields on the envelope, check that you have entered the Glassesusa headquarters address correctly.

If you purchase optics in Glassesusa online store but the frame or lenses do not fit, you can return the goods within 14 (single-vision glasses), 30 (multifocal glasses), or 60 days (unopened contact lenses). Do it in the following way: when one of the customer care specialists sends you a pre-paid shipping label, attach it to the return package and drop it at any USPS drop box or your local Happy Returns location. You’ll find out more details in the “Help” block. Just click on the appropriate hyperlink in the upper right corner of the official site and choose Returns & Exchanges.

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Contact Information

GlassesUSA Website:

GlassesUSA Help Center:

Corporate Office Address:

Optimax Investments Ltd.
640 Airport South Pkwy, Suite 400
Atlanta, Georgia 30349
United States

Other Info (opening hours):

Hours (ET):

Monday - Sunday: 7:00am - 12:00am

More contact details

Fax:

+1-888-250-6925

How Customers Rate GlassesUSA Support?

3.8 / 5
Needs improvement

Based on 1.2K calls to GlassesUSA customer support through PissedConsumer.com and 9 survey responses.

Total Calls
1.2K
Avg Call Duration
03:02
Issues Resolved
5%

Why Customers Call GlassesUSA?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 27%
  • Request for Information 23%
  • Shipping and Delivery 16%
  • Return/ Replace 12%
  • Product/ Service 8%
  • Payments and Charges 6%
  • Refund 4%
  • Activation/ Cancellation 1%
  • Account <1%
  • Staff <1%
  • Website/ Application <1%
  • Questions About an Order <1%
  • Cards <1%
  • Claims & Legal Issues <1%

Customer Inquiries & Issues

27%
  • "something missing from order"
  • "Reorder"
  • "I ordered some prescription sunglasses and they didn't have my prescription in them"

Request for Information

23%
  • "Need help with refund"
  • "Need to check my order"
  • "Checking on my order and can't reach u on ur phone number"

Shipping and Delivery

16%
  • "Package was not delivered"
  • "Missing order"
  • "My order is being shipped to the wrong address."

Return/ Replace

12%
  • "I ordered the wrong lenses I need to have you correct the order before you ship it I just placed the order"
  • "Replace my existing glasses"
  • "To return a pair of glasses"

Product/ Service

8%
  • "I took a loan out from a firm for some Versace glasses. I didn't complete the transaction but the loan is still pending and they sent the money over to you. I don't have a order number because I didn't complete the process. Somebody please help me"
  • "Need a repair"
  • "I broke my glasses"

Payments and Charges

6%
  • "You lost my order that I paid for. You chard my card I never got a order number"
  • "Receipt for return"
  • "Payment"

Refund

4%
  • "refund already send the glasses y and this was already sent to you"
  • "REFUND"
  • "Refund for express mail charge"

Activation/ Cancellation

1%
  • "Cancel account"
  • "Cancellation"
  • "cancel"

Account

<1%
  • "Need to verify my prescription. It is correct. Track order"
  • "Need A QR code for broken glasses return"
  • "Wrong email on file"

Staff

<1%
  • "Customer Service Issues"
  • "Customer Service"
  • "Terrible service"

Website/ Application

<1%
  • "Your web site is locked"
  • "When I went on your site with insurance. It said I owe 16:00 which I paid. Now looking on my insurance site. It says my share is 317"
  • "Trouble uploading"

Questions About an Order

<1%
  • "Order problem"
  • "My order"
  • "Issue with my order"

Cards

<1%
  • "You won't process my card"
  • "You don't show that I have an existing order. But my credit card was charged."

Claims & Legal Issues

<1%
  • "File a claim"

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