Contact GlassesUSA Customer Service
GlassesUSA Phone Numbers and Emails
Toll-Free Number:
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(800) 917-7083
Customer Service:
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(844) 244-1186
General Info:
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(212) 784-6094
GlassesUSA Emails:
How to Contact GlassesUSA Customer Service?
Most Popular Number:
| Total calls: 518 | Issues resolved: 5 | Last call: Dec 11, 2024 |
GlassesUSA Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
GlassesUSA Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call GlassesUSA is 8009177083. 69% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 45% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as GlassesUSA may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
GlassesUSA Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call GlassesUSA is 8009177083. 69% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 45% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as GlassesUSA may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
People call GlassesUSA mainly because of request for information, return/ replace, shipping and delivery.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel unsatisfied after talking to customer service representatives.
The best email to contact GlassesUSA is returns@glassesusa.com. 52% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
GlassesUSA Website:
GlassesUSA Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 7:00am - 12:00am (ET)
Return Address:
640 Airport South Parkway, Suite 400
College Park, GA 30349
Fax:
GlassesUSA Customer Service Reviews
I can't find a way to talk to a human--the customer service #s go to a recording only--the live chat is worthless. My issue can only be resolved by talking to a person.
Supposedly, my issue was delivered by "Pissed Customer" and read by Glasses USA--14 hours later and no response from Glasses USA. this is unacceptable for a company that advertises 24/7 customer service.
Terrible customer service. Cannot speak to a live person.
Paid for 3-5 day shipping and never received in that time frame. Unable to speak to a live person.
Very frustrating. Will not buy from this company again.
How Good is GlassesUSA's Customer Service?
Summary of GlassesUSA Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call GlassesUSA?
Request for Information Question:
- “I deleted my confirmation email and I don’t have my order number to access order”
- “Speak to someone please”
- “Need order confirmation you charged my card”
Shipping and Delivery Question:
- “Wrong address on order”
- “Order sent to wrong address”
- “My order never came”
Return/ Replace Question:
- “Return”
- “Make sure the correct address is used on my order”
- “My order is being returned to sender”
Product/ Service Question:
- “Glasses in production”
- “Defective glasses”
- “Problem With order”
Payments and Charges Question:
- “I never got my order number so I can't send in my scrips on glasses I've already paid for and you never answer the phone”
- “Credit for returned glasses”
- “I need a copy of my receipt”
Refund Question:
- “REFUND”
- “Can't talk with anyone and the chat is ridiculously wrong. We need the refund label emailed and now they say they don't find it”
- “Refund, ive been waiting two months”
Activation/ Cancellation Question:
- “Cancel order”
- “Cancellation”
- “To cancel order no response back it’s been 3 days”
Staff Question:
- “Terrible service”
- “Customer service needed”
- “Bad customer service”
Account Question:
- “Order number for subscription upload”
- “Reset password”
Cards Question:
- “You won't process my card”
- “You don't show that I have an existing order. But my credit card was charged.”
Website/ Application Question:
- “The website is not working”
Other Question:
- “I have that live chat can't answer”
- “New order”
- “Wrong made my prescription glasses”
Compare GlassesUSA Customer Service To
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