Dial the following GlassesUSA customer service number: 1-844-244-1186 if you have some questions about eyeglasses, sunglasses, brands, contact lens assortments, or order features. This line is available 7 days a week from 7 a.m. to midnight ET. If you have no opportunity to call and communicate with a specialist in real time, write a letter to one of the following GlassesUSA emails: Service@glassesusa.com (order-related questions) or Returns@glassesusa.com (returns-related questions).
If you prefer to solve all issues related to the products in real time in writing, the online store gives such an opportunity. To use an online chat, click on an appropriate blue button in the lower right corner of the Glassesusa website. To start your communication, choose the question you want to get an answer to from the ones offered in the chat window or enter your question in the “Message…” field.
The GlassesUSA main office is located at the following address: GlassesUSA 954 Lexington Avenue, Suite 537 New York, New York 10021-5013, United States. Use it for sending letters, documents, and other corporate-related papers. After filling in all the fields on the envelope, check that you have entered the Glassesusa headquarters address correctly.
If you purchase optics in Glassesusa online store but the frame or lenses do not fit, you can return the goods within 14 (single-vision glasses), 30 (multifocal glasses), or 60 days (unopened contact lenses). Do it in the following way: when one of the customer care specialists sends you a pre-paid shipping label, attach it to the return package and drop it at any USPS drop box or your local Happy Returns location. You’ll find out more details in the “Help” block. Just click on the appropriate hyperlink in the upper right corner of the official site and choose Returns & Exchanges.
