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Where do I begin? This process started for me on July 13, 2018 (should’ve known I was in trouble when I chose to order on Friday the 13th). I ordered my college student a pair of glasses through GlassesUSA, wish I would’ve read the reviews first. I paid $264 for her...
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1.1
I didn't like
  • Shipping
  • Production in thailand
  • Hasslefree
#1316806
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GlassesUSA - Ripped off

Wrong prescription. Zero help from customer service.
#1314486
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Their "discounts" are a bait & switch that suddenly become unavailable when ordering. They are also NOT in the U.S. as their name suggests. This is a company owned in the middle east who makes glasses in Thailand. There will be better options for inexpensive online...
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#1313773
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I order once from them and the prescription was all wrong. Told my husband not to use them but what did he do but placed and order. Not he just got his replacement for the first pair that came in wrong and they are extremely wrong. And they say exchange only. I hope he...
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#1308814
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I sent Glasses USA a second email to receive my credit of $274.00 for a pair that I returned, based on their return policy. The glasses were returned on May 21, 2018 and this is over one month and I still have not received them. They are using customers' money to fund...
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1.0
I didn't like
  • Refund practices and staff errors in ordering
#1292388
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They don't show all the requirements necessary for ordering contacts vs. glasses; and it took 3 attempts from me to get this information out of customer service. Does everyone know that you can use a prescription which is older than 1 year to order glasses but not...
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2.0
I didn't like
  • Abhorent customer service
  • Website does not include prescription rules
#1287685
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I am having issues getting a refund for my glasses purchased from GlassesUSA. I had returned my initial pair of glasses because I did not like the fit. When I got the second pair, they were damages to the frames and lenses. I filed a second RMA, but I was not getting...
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2.2
I liked
  • Saved prescriptions
  • Quick shipping
I didn't like
  • Refund policy
  • Miscommunication
  • Slow response
#1287466
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I had purchased glasses for a disabled person as he could not afford the glasses with the prescription he had. I obtained the prescription and utilized the services of Glassesusa for the purchase. I received the order in timely fashion and presented them to my...
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#1284499
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We ordered my 18-year-old son a pair of Ray-Ban prescription sunglasses and when they arrived they were about the size that would fit a five-year-old . We sent them back and requested a refund for them about 10 days later they issued us a store credit +10% I mediately...
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#1284026
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GlassesUSA - They quit caring about there customer 366 days after their purcahse
Consider this a PSA from a highly pissed off consumer. If you are a person like me and like to purchase your prescription glasses online do not shop at GlassesUSA look for somewhere that has extended warranties and that might be just a tad more accommodating to their...
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Anonymous
Chuck

This is 100% your own doing by patronizing some mail order place instead of a local optometrist with living, breathing opticians who would have gladly helped you during and po...

2.8
I didn't like
  • Customer service or lack thereof
#1270723
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