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GlassesUSA - Good at first

Over the 2+ years ive dealt with them their customer service went downhill exponentially. At first they were great. I would rather pay more than have any dealings with this disorganized, unprofessional company ever again.
#1164021
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GlassesUSA - Dont buy from Glasses usa
GlassesUSA - Dont buy from Glasses usa
GlassesUSA - Dont buy from Glasses usa
GlassesUSA - Dont buy from Glasses usa
GlassesUSA - Dont buy from Glasses usa
SCAMMERS!!! SCAMMERS!!! I ordered a Rayban prescription Sunglasses ERICKA black grey gradient. What these cheating cheap people in glasses usa have done is they have taken ray-ban Frame and added their cheap prescription lens and attached and send it to me. ***. if I...
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Anonymous
Buck

I'm going through the same exact scenario at this moment. I won't call them scammers but they are horrible to buy from. From incorrect lead times to lying about when my shippi...

Anonymous
William

You have lowered yourself to their level by name calling."Substandard service" "Disappointed because" "High price, low quality" : OK."SCAMMERS" (repeated) : Not OK.You're anno...

1.0
Product
I didn't like
  • Customer service and shipping policy
  • Completely inaccurate time estimates
  • Never received what i paid for like many others
#1162980
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GlassesUSA - Price

Glasses USA sent me an advertisement on my email saying that the frames I liked or $78 with lenses. When I logged in they were actually $257. Yes I already talk to them. No resolution.
#1154515
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GlassesUSA - Do not trust them
I purchased my glasses back in October and paid for the 365-day warranty plan and the premium lenses. I even used a promo code for 50% off my first pair of glasses. The screws on my glasses were screwed on too tight and they cracked my frames which (after a few months)...
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1.7
I didn't like
  • Dishonesty
  • Unresponsive
  • Fraud
#1153242
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GlassesUSA - Does not stand by defective merchandise
I purchased 2 pair of glasses in February or March 2017 and had my own lenses put in by my ophthalmologist's office. This week the whole left frame came apart from the lense. See picture. I contacted Glassesusa. Their solution was not to repair or replace the defective...
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2.0
#1149109
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GlassesUSA - Faulty Glasses they would not honor
I purchased glasses for my 21 year old granddaughter who has worn glasses 12 years. We got the transition lenses. She wore them 2 weeks and the transition lens coating starting coming off. I called to let them know and was told to send pictures and they would review. A...
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3.2
I liked
  • Prices
I didn't like
  • Poor quality
#1147438
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I ordered two pairs of glasses from GlassesUSA and I was expecting the worst. I read terrible reviews AFTER I finalized my purchase and was worried sick. However, I was pleasantly surprised. They kept me informed throughout the whole process, email after email with...
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#1135819
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I don't like writing bad reviews and I normally read reviews before I order from a company. I wish I had checked out glassesusa first!!! I had to re order a pair of glasses that broke and they got the frames wrong when I called in to re order them. It took 5 days for...
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adoxton
adoxton

Similar experience with customer service...Just open a dispute with the credit card company if you want your money back immediately

#1135203
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I've spent at least one hour chatting online with a rep in order to place an order. Credit card was charged instantly and then they changed their mind and as per the rep I've talked to the discount for lenses couldn't be applied anymore (there is nowhere stated this -...
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1.0
#1135199
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Glasses broke after 3wks. Sent emails and waited on phone for 10minutes. After 2wks of little or zero communication called credit card company to fix it. No problem. Don't buy
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Anonymous
Anonymous

Since I called the credit card co. Still no response from glassesusa but I got a refund from credit card and disputed the charge. It doesn't make any since how *** poor this c...

1.9
Product
#1133171
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