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I purchased 2 pairs of glasses from this company utilizing the same prescription...the left lens of one pair is markedly thicker than the left lens of the second pair (note: I also purchased two pair of glasses from a different company utilizing the same prescription...
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1.0
Product
#1075593
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Their returns process suck. They won't send you a shipping label until their returns specialist "Sophia Parker" calls you and tries to *** you into agreeing to receive store credit for your returned glasses for an hour. Really great "no questions asked return policy.."...
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1.3
Product
#1075534
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I RECEIVED AND I AM WEARING MY NEW GLASSES WITH TRANSITIONAL LENSES. THEY ARE PERFECT AND THE PRICE WAS EXCELLENT. MAYBE COSTCO COULD HAVE DONE IT FOR THAT PRICE, BUT I FOUND THE FRAMES I WANTED (LIGHT TORTOUS). WERE THERE PROBLEMS? SOME. I THINK MY BIGGEST PROBLEM WAS...
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#1074730
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Glasses Review

GlassesUSA
#1032231
1.4
Details
I ordered and within a few days they email me back saying they can't do the glasses for the price I paid for. I talked to somebody and promptly cancel and filled out a RMA. I'm told daily that someone will contact me about the order that been showing "hold" for weeks now. I filed a dispute with PayPal and the BBB and Glassesusa.com hasnt reply to either.
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Customer service
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Eyeglasses Review

GlassesUSA
#1029331
2.0
Details
They took $274.00, why can't someone do something? I have sent compliants to a bunch of agencies but no help.
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Insurance Plans Acceptance
Price Affordability
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Short Review on March 14, 2017

GlassesUSA
#1020612
I have a skin desease behind both of my ears and around the nose area. Scott
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Eyeglasses Review

GlassesUSA
#1003735
2.1
Details
Ordered glasses with new prescription. The glasses sent were know where near my prescription. They have the worst customer service ever!!! Won't send the return label. This is a scam company!
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I ordered a simple pair of glasses and they never arrived. I contacted them and they claimed they were shipped via DHL and that I had received them. NOPE. There is not such delivery here in Montana. They sent me a tracking number that was bogus. The glasses are NOT...
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#1065879
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I received my glasses. They took a long time to arrive. They were poorly made- the lenses in particular. I initiated a return immediately. They keep putting me off with offer after offer. They do not follow through on their claim for a no questions asked "easy" refund....
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Product
#1064036
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GlassesUSA.com was contracted to prepare a pair of multi-focal lenses in a wireless frame. The original order was botched with one lens misattached to the frame in a manner that altered the prescription. I chose to have a replacment produced and sent original glasses...
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1.0
I didn't like
  • Quality or customer service
#1063064
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My glasses went to production on 6-1 and as of 6-16 they are still there!! I have not received any updates per email as promised either!! Are these glasses being manufactured in China or what? I could have had these glasses made and delivered here in Phoenix way before...
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I didn't like
  • Slow manufacturing time
  • Slow response time
#1062021
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Francisco Cooper (GlassesUSA), This is now very frustrating as I was in contact with you guys from inception when I placed an order on the early morning of the 05th June 2017 and from that point till present day i.e. 12/06/2017 I have dealt with Jim Waite / Anna Reed /...
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I liked
  • Pathethic
I didn't like
  • Customer service
  • Lack of communication
#1059876
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I ordered a pair of Ray Ban prescription sunglasses. They emailed me the next day and said that my prescription would not fit into the sunglasses I chose and I need to call and chose another pair. I called them and requested a order cancellation. It was obvious I was...
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#1050337
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I ordered a pair of glasses weeks ago. The company states that periodic emails will be sent to customers to notify them of the progress. When I contacted GlassesUSA, I finally received an email stating that the glasses did not meet their quality standards and were...
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1.0
Product
I liked
  • Although this turned out to be false
I didn't like
  • Never received glasses but was charged
#1049347
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