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Negative. Customer service is no help if there is an issue with your order. Hard to contact on phone, just rings and rings. They will always default to their restrictive return policy. Customers beware. Suggest that you purchase elseware. Most companies are able to...
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#1253348
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I'm going to look into a Class Action Lawsuit Against this company. I've returned my glasses over 2 weeks ago have emailed them and called them twice and no refund just emails saying they are forwarding to the right department but never get any real response. Asked to...
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1.0
I didn't like
  • Poor customer service and the company as a whole
#1251497
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I and my husband have purchased several pair of glasses with them. I recently purchased glasses and I requested a refund within 10 minutes of purchasing these glasses. I was told to fill out the RMA form. I did that. They said they would not continue the order. 2 days...
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1.0
I liked
  • Glasses price
  • Saved prescriptions
I didn't like
  • Customer service
#1246310
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I ordered the premium package they do not tint at all, so basically I got cheated out of the tinting,which being diabetic this is a problem. I only used this place cause my mother and sister got the glasses they ordered. The sun really hurts my eyes so for me this is a...
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1.1
I liked
  • Fast delivery
I didn't like
  • That i did not get the tinting i ordered and payed for
#1243188
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I ordered Ray-Ban glasses on the 24th of March. It has been well over a month....and still no glasses. I have had every excuse in the book and have heard them 5 times over. 1. They are "in production" I got that one 4 times 2."They are having their "final inspection"...
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AncientBarb
AncientBarb

WORST CUSTOMER SERVICE THAT I HAVE EVER SEEN

2.3
I liked
  • Glasses that i ordered
I didn't like
  • Customer service
#1242765
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GlassesUSA - Absolutely Terrible Customer Service
Bought a pair of glasses and after using them a month, the upper right corner of the right lens broke. A good sized chunk of the lens came off and the right arm fell off rendering them useless. I had paid for 20/20 replacement so I called to start the replacement...
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2.3
I didn't like
  • Abhorent customer service
#1242315
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I ordered glasses from Glasses USA. They offer you to send them e-mail and ask for an update regarding the order you just placed. I did so and they sent me a confirmation right away that the order had been updated. 2 days later they sent me mail that unfortunatly they...
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1.1
I didn't like
  • Product
  • Never received what i paid for like many others
#1242278
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The process of buying glasses from this company is quick and easy! The frames are fabulous! The lenses are absolute RUBBISH, GARBAGE, CRAP! If you are like me and find yourself being lured by their ad which states that you can return them at anytime for any reason,...
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3.0
I liked
  • Frames
I didn't like
  • I can see out of them
#1240857
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Thank goodness it doesn't happen very often in life, but you occasionally run across one of those companies that should not exist because they have a horrible company culture and do not get anything right! Glasses USA is one of those companies. They seem to endeavor to...
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1.5
I liked
  • Selection of glasses
I didn't like
  • Bait and switch for glasses order - coupons
  • Repeatedly ignore customer requests
  • Wrong prescription
#1240642
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GlassesUSA - First and Last

I placed an order on 4/8 finally received a tracking on 4/20. DHL said they would deliver by the end of the day signature required. They will not give a time frame and I can’t sit at home all day. GlassesUSA said no there problem after they leave the facility. Unprofessional, horrible customer service and I will never deal with them or DHL again. Very undatisifed!!!!!
1.0
Details
Additional Services
Customer service
Delivery Service
Reliability
Service Scheduling
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Turnaround Time
#1238304
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