GlassesUSA
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed and AWFUL Customer Service
My glasses were ordered on Feb 21, werent sent to production until 5 days later. My glasses were delayed in production.
I chatted with the agent and she said my glasses should be shipped before March 6 but they upgraded me to express shipping.
My glasses didnt ship until March 13, and not express shipping.
Just chatted with another agent that was not interested in helping. Said that if I dont receive the glasses by March 21 then I could contact them back. Then ended the chat!
This is the absolute worst customer service I have ever had.
Its hard to get in contact with a real person and they are not honest with their help. Just automated answers to get you off the chat.
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t count on getting your glasses as stated when ordering.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaNo customer service help
User's recommendation: Don’t do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Salt Lake City, UtahAbsolutely no customer service.
User's recommendation: Try Warby Parker instead!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJack.bough@***.com
- Unable to actually talk to a real customer serfvice rep
Preferred solution: Get my order correctly filed
No live help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse advertising
- Misleading quality and specifications
Preferred solution: awareness to potential buyers
User's recommendation: Beware, by elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Park City, UtahJust wanted to speak with a person
User's recommendation: There is absolutely no customer service beyond a chat bot! No human beings to speak with!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBlurry glasses
Preferred solution: Full refund
User's recommendation: Not recommended
Didn’t accepted my return but didn’t refund me or credit me. Can’t get anyone on the phone ever!! Terrible customer service
Resolved: Need PD 52 outside inside NLS brid. 15-18 M 52-1*-***if WRONG #’s
Company fixed the issue and I have been provided with apology. Finally got a chat with some one.
Suppose to be in production again, guess that had it wrong? Why I wasn’t notified of the delay I don’t know. Suppose to be done in6 days and expedited on express mail. We will see.
Found it very hard to reach their question answer, kept cutting it off and making you start over, over with same things. Anyway if you helped them or you Thanks.
Returned glasses
- Easy ordering
- I am in limbo with my glasses
- Cannot talk to a person
Preferred solution: Full refund
Have not received my order after 3 weeks and very little communication from glassesusa
- Good selection and pricing
- No delivery - customer service hard to get a hold of live person
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed order; unable to reach a live person
- Cannot talk to a person
Preferred solution: Deliver product or service ordered
User's recommendation: Go elsewhere
Impossible to talk to a human
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey would not return my glasses even no it says 100k
- Delivery
- There products
Preferred solution: Full refund
User's recommendation: Go somewhere else
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