I ordered some prescription glasses from them. On their web site they say they have a 100% money back guarantee.
When I finally received the glasses, they were the wrong prescription and the frames didn't fit my face. After some back and forth, I realized they did not have a frame that would fit my face, and they demonstrated themselves to be incapable of making my no-line trifocal. I asked for my money back after following all of their return policies to the letter. They refused to give my money back.
They tried to offer me a store credit. But after this debacle, I realized I needed to go to place where I could deal with someone in person.
It appears I have wasted several hundred dollars! This place is a scam!
Product or Service Mentioned: Eyeglasses.
Reason of review: Poor customer service.
Monetary Loss: $225.
Preferred solution: Full refund.
I didn't like: Wrong prescription.