Not resolved
Customer service
Product or Service Quality
Value for money

I ordered some prescription glasses from them. On their web site they say they have a 100% money back guarantee.

When I finally received the glasses, they were the wrong prescription and the frames didn't fit my face. After some back and forth, I realized they did not have a frame that would fit my face, and they demonstrated themselves to be incapable of making my no-line trifocal. I asked for my money back after following all of their return policies to the letter. They refused to give my money back.

They tried to offer me a store credit. But after this debacle, I realized I needed to go to place where I could deal with someone in person.

It appears I have wasted several hundred dollars! This place is a scam!

Product or Service Mentioned: Eyeglasses.

Reason of review: Poor customer service.

Monetary Loss: $225.

Preferred solution: Full refund.

I didn't like: Wrong prescription.

Company wrote 0 public responses to the review from Feb 28.
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