GlassesUSA
Reviews and Complaints
Short Review on March&nbs-04:00;14,&nbs-04:00;2017
NOT Customer Service Oriented AT ALL!
- Prices
- Customer service is a joke
- Product and customer service
- Processing
Preferred solution: Let the company propose a solution
Just say NO to Glasses USA
Preferred solution: Price reduction
They Are Really Bad
"It's Policy" apparently not to assist customers
Preferred solution: Full refund
GlassesUSA - Review in Eye and Ear Care category
RETURN FORM FOR CANADA CUSTOMERS
- Automatic answers
Preferred solution: Full refund
Quality Sucks
GlassesUSA
GlassesUSA - Shipping Service Review
Not Good!
I ordered glasses and uploaded a prescription. The glasses and frames look good, but I could see nothing through them.
Although they say 100% satisfaction, when you read the return policy, you have 14 days to return for full return. I set the return process in motion the same day I received them, and, of course, their return page wouldn't print the return label for me. So, then I began to call and was told I would get an email in 2 days with a return label I could print.
7 days later with 2 more calls and 2 more emails, I finally got an email with a label to print and a note saying I had 6 days to get it to NY, or it would be processed. What a bunch of BS!
Never Buy Progressive Lenses Online!
Preferred solution: Let the company propose a solution
Customer service weak link in a decent product line
Never Buy From Glasses USA
Preferred solution: Full refund
Still waiting
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First pair of glasses made me dizzy. The lenses seemed poor quality, it was like looking through plexiglass.
Second pair was not coated with AR even though I requested it. Will not purchase from here ever again.