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GlassesUSA - Faulty Glasses they would not honor
I purchased glasses for my 21 year old granddaughter who has worn glasses 12 years. We got the transition lenses. She wore them 2 weeks and the transition lens coating starting coming off. I called to let them know and was told to send pictures and they would review. A...
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3.2
I liked
  • Prices
I didn't like
  • Poor quality
#1147438
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I ordered two pairs of glasses from GlassesUSA and I was expecting the worst. I read terrible reviews AFTER I finalized my purchase and was worried sick. However, I was pleasantly surprised. They kept me informed throughout the whole process, email after email with...
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#1135819
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I don't like writing bad reviews and I normally read reviews before I order from a company. I wish I had checked out glassesusa first!!! I had to re order a pair of glasses that broke and they got the frames wrong when I called in to re order them. It took 5 days for...
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adoxton
adoxton

Similar experience with customer service...Just open a dispute with the credit card company if you want your money back immediately

#1135203
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GlassesUSA - Poor quality

GlassesUSA
#1127377
Highly recommend purchasing from another provider. I have finally discontinued ordering from GlassesUSA due to low quality materials from lense coating coming off after minimal use to color fading and/or cracking. Experience with Customer Service has been lacking as well.
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GlassesUSA - No Response on "Return"!

GlassesUSA
#1101871
The frame I ordered was not as appeared on their site. I contacted them to return it over 2weeks ago and they acknowledged receipt of my return email but have not sent me the return postage/barcode. They have a 2week return policy so I am pissed that they are not responding.
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GlassesUSA - Horrible

GlassesUSA
#1084193
1.4
Details
Horrible business with the worst customer service I have ever encountered. Rude is a understatement, more like we will cut you off, yell and say things like "I dont care!" hidden fees and dates, days to get responses by email, purposely delayed manufacturing and shipping dates... Dumbfounded...The price doesn't justify the experience.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

GlassesUSA - The worst

GlassesUSA
#1079690
1.3
Details
Literally the worst company in existence. Placed an order online and canceled it 10 minutes later. And still have not received my refund in 14 days. I've called at least 15 times and get told the same thing each time "we're going to do an express return for you so you'll be getting it soon"
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
I've spent at least one hour chatting online with a rep in order to place an order. Credit card was charged instantly and then they changed their mind and as per the rep I've talked to the discount for lenses couldn't be applied anymore (there is nowhere stated this -...
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1.0
#1135199
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Glasses broke after 3wks. Sent emails and waited on phone for 10minutes. After 2wks of little or zero communication called credit card company to fix it. No problem. Don't buy
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Anonymous
Anonymous

Since I called the credit card co. Still no response from glassesusa but I got a refund from credit card and disputed the charge. It doesn't make any since how *** poor this c...

1.9
Product
#1133171
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Glassesusa Suck. They didn't get my prescription right and I returned them 3 times. When they couldn't get it right, I asked for my money back to take it to a brick and mortar store to which the refused. I went to the better business bureau to complain and they said...
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Anonymous
Also ripped-off by GlassesUSA

Dude, dispute the charges with your credit card company to get a 100% refund. I did and it was awesome.

#1128858
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I purchased 3 pairs of glasses with GlassesUSA and had a problem with all of them. But the worst problem was with a return for a prescription pair of glasses that they didn't prepare correctly. I returned them immediately (within their 14 day period) and when I...
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1.4
I didn't like
  • Customer service
  • Very poor customer service
  • Never received glasses but was charged
#1128304
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Ordered Rx RayBan sunglasses, meticulously entered all my Rx info and waited a couple of weeks. Got the glasses and the lenses were not Rx at all. Just plain lenses. Then they claim I ordered non-Rx glasses. Now think about it, why would someone order RayBans and have...
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#1125817
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GlassesUSA - Defective Frame - Eight Months. - $298.00
GlassesUSA - Defective Frame - Eight Months. - $298.00
GlassesUSA - Defective Frame - Eight Months. - $298.00
Purchased a set of glasses that advertisewd for $79.00 lenses included. Spent $298.00 after all of the add-ons (Got progressives, the rest were,or are, a crock of lies). (See below.) I received the glasses and I noticed that on the right lens there was series of...
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1.0
#1124314
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I ordered 2 pair of prescription glasses, returned both pair, never wore them, tried them on very wrong prescription. they were sent back immediately. Persuaded to order again. Prescription was wrong again. sent both pair back in the same package. I paid for postage...
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2.6
I liked
  • Low prices
I didn't like
  • Wrong prescription
#1119822
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