GlassesUSA
GlassesUSA Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GlassesUSA has 1.5 star rating based on 361 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Selection of glasses, Prices, Although this turned out to be false.
Cons: Customer service, Poor customer service, Bad customer service.44% of users think that GlassesUSA should improve its Customer Service.
70% of users say that they won't use GlassesUSA in the future for similar services or products.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GlassesUSA has 1.5 star rating based on 361 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Selection of glasses, Prices, Although this turned out to be false.
Cons: Customer service, Poor customer service, Bad customer service.44% of users think that GlassesUSA should improve its Customer Service.
70% of users say that they won't use GlassesUSA in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don’t count on getting your glasses as stated when ordering.", "Don’t purchase from them", "*** NO!", "Do not use this company.", "AVOID! NO LIVE CUSTOMER SERVICE. IF YOUR QUESITON ISN'T COVERED IN CANNED RESPONSES YOU ARE OUT OF LUCK.".
Most users ask GlassesUSA for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Impossible to talk to a human
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKilled US Army Veterans Daughters Trauma and Consequence due to Negligence of Glassesusa
Today is March 16 and we still have no glasses. It does say it was shipped but it was supposed to be here on Friday and now it doesn’t give me a date or even where it is. It been almost a full month waiting on these glasses when I’ve been guaranteed delivery since...
I ordered a replacement for her glasses urgently as her vision is bad. Glassesusa advertised how fast they are. Order February 20th today it is March 12th, speaking with customer service every day getting disgusting responses and no help and broken promises I reached out to Daniel Rothman CEO on glassesusa as my daughter was at risk of being held back as she was missing work due to her vision. He had the nerve to not help me with the order just told me he talked with Jack Winter, but then turn around and offer $100 credit good for 6 months to give these crooks more of my money and time!
Jack winter emails promising overnight delivery on the 12th and delivery on the 13th well no surprise they have not been shipped and called customer service and they can't do anything. My daughter now gets to repeat Kindergarten as this has tremendous impact on her education. She has suffered with feeling confident as she already has communication issues now she's had vision issues which have held her back from her class and she was finally fitting in and this situation has caused her so much trauma.
Most horrible customer experience and consequence i've heard and to a daughter of a army veteran killed when she was 3! They aren't even USA based they are out of Jerusalem they should be banned from practicing business in the USA and my daughter should be compensated.
Tip for consumers:
dont buy from them
- Online purchase was easy
- No accountability
- Horrible communication and service
Preferred solution: compensation for my daughters suffering or at least an apology
User's recommendation: Don’t purchase from them
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFeeling scammed!
- Prices ok if you get your order
- Never received glasses but was charged
Preferred solution: Deliver product or service ordered
User's recommendation: Buyer Bewars
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Still have not received glasses - no real help from CS
Company fixed the issue and I have been provided with apology. After almost a month, I received my glasses.
During those almost 4 weeks, I ordered another pair of glasses from another site and received them in 10 days. So these will be my spare pair.
When I hadn't heard anything on January 13, 2024, I called the customer service number. For over 15 minutes I got a recording, no live person. I emailed, without a response, and called customer service again, hitting the prompt for sales. OF COURSE I got a live person - who tried to assist me - but all he could tell me was, "yes, it says they are in production still which is not usual." I asked for a refund and was told he would expedite shipping.
I was told I should be receiving the glasses by January 20. Three and a half weeks is not acceptable. I will file for a refund if the glasses do not arrive by the 20th.
By the way, I used another online company the same day and received my glasses the first week of January. I do not recommend GlassesUSA.Try 39dollarglasses.com instead!
- Easy to place order
- No delivery - customer service hard to get a hold of live person
Preferred solution: Deliver product or service ordered
User's recommendation: Would NOT purchase from this company.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey do rush jobs
- Easy to
- Product quality sucks
Preferred solution: The lenses need to be corrected
User's recommendation: Stay away from Glassesusa.com, they suck.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA Disheartening Experience with GlassesUSA
Rating:
I am utterly disappointed and compelled to share my recent ordeal with GlassesUSA, a company I once held in high regard. My journey into the abyss of their customer service began nearly a month ago, when I placed an order for a pair of glasses that my son urgently needed for school.
The order, #10453****, was promised to be delivered within the standard 7-10 business days. However, it quickly turned into a test of patience and resilience.
Attempting to contact their customer service proved to be a Herculean task, with over 25 minutes spent in vain, trying to get through to someone who could assist me. My discovery that their email wasn't monitored added to the frustration, leaving me bewildered and questioning their operational integrity.
As the delays mounted, so did the excuses. Despite my pleas for expedited shippinggiven the urgency of my son's needthe responses I received were lackluster and dismissive.
The promise of express shipping, which turned out to be a mere 3-5 business days instead of the next-day air I had implored for, was the straw that broke the camel's back. This is not what true express shipping represents, especially in a mail-order business where time is of the essence.
The interactions, including those with live agent Kathleen Young, while polite, were ultimately fruitless. The lack of accountability and the failure to genuinely address my concerns have left a sour taste. It's disheartening to see a company not value its customers' time or the urgency of their needs.
The repeated assurances with no substantive follow-through have led me to question the reliability of GlassesUSA.
This experience has been more than just an inconvenience; it has been a glaring testament to the decline in customer service standards. It's not just about the delayed glasses anymoreit's about the principle of the matter. Companies should not make promises they cannot keep, nor should they disregard the genuine concerns of their customers.
In conclusion, I implore GlassesUSA to reevaluate their customer service and operational efficiencies.
No customer should have to endure what I have, especially when the stakes involve something as crucial as a child's ability to see clearly for school. I expected better, and sadly, I was let down.
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT ORDER
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Verified BuyerOut $400
- Easy ordering
- No communication
- No live support
Preferred solution: Full refund
User's recommendation: AVOID!!! NO LIVE CUSTOMER SERVICE. IF YOUR QUESITON ISN'T COVERED IN CANNED RESPONSES YOU ARE OUT OF LUCK.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I can’t get anyone on the phone!!!
Company fixed the issue and I have been provided with apology. By getting my shipping address changed.
Preferred solution: Confirmation of my prescription and mailing address
User's recommendation: Order by phone if you can!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sikeston, MissouriYou’ve got my name wrong! The email is correct but the name shows some kind of Vietnamese name!!
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Verified ReviewerResolved: Unresponsive and can’t get information
Finally got in touch with an actual human. Gave me an update on order and added express shipping since delayed.
- Extremely hard to do business with waste of time
Preferred solution: Are the processing order or did they lose my order!
User's recommendation: *** NO!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo live customer service, no way to get help
Sent glasses back for an exchange almost a month ago and the online order status still says they are waiting for the return. I sent back one other product at the exact same time using the return service they required, and they received that right away.
I have confirmations (from the return service they require) that both items were sent. When trying to contact GlassesUSA, none of the automated customer service is able to address this question at all. They even offer several email addresses to use for information which all come back "unattended mailbox".
What gives? I've had very good luck with their product in the past but don't try to get any help.
- Very good product for the money
- Automated help functions unhelpful
- No live representative to talk to
Preferred solution: Deliver product or service ordered
User's recommendation: Hope there's nothing wrong with your order because you will not get any help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAWFUL. Skip over the paid reviews and look at the real ones
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtremely Unhappy
- Are slow and unresponsive
Preferred solution: I want my order!!!! This is ridiculous!
User's recommendation: You WON’T get your order in a timely fashion
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed and AWFUL Customer Service
My glasses were ordered on Feb 21, werent sent to production until 5 days later. My glasses were delayed in production.
I chatted with the agent and she said my glasses should be shipped before March 6 but they upgraded me to express shipping.
My glasses didnt ship until March 13, and not express shipping.
Just chatted with another agent that was not interested in helping. Said that if I dont receive the glasses by March 21 then I could contact them back. Then ended the chat!
This is the absolute worst customer service I have ever had.
Its hard to get in contact with a real person and they are not honest with their help. Just automated answers to get you off the chat.
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t count on getting your glasses as stated when ordering.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaNo customer service help
User's recommendation: Don’t do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Salt Lake City, UtahAbsolutely no customer service.
User's recommendation: Try Warby Parker instead!
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You need to stop blaming others and take some responsibility. Like the other comment said 16 days doesn’t impact a decision to repeat a grade. Especially kindergarten.
While it's sad and unfortunate that her father died, this has nothing to do with Glasses USA. You received poor customer service; however, the CEO will absolutely not help you.
I would suggest buying a pair through a different company. Her being held back in kindergarten is also your fault, not theirs.
It sounds as if she's needed professional help the past 2 years, which you did not provide for her. Your daughter is owed nothing by this company.
I can’t speak to the time frame on the glasses. My parents can get new ones in-store in five business days.
I’m more concerned with what is going on at that school. I don’t believe for one minute after 5&1/2 months of school and 2&1/2 months left, that 16 school days were what decided to repeat kindergarten.